Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

The Art of Customer Relationship Building in the Digital Age
Customer Relationship Building is the backbone of building brand awareness and creating a positive relationship with your customer.

The Art of Customer Relationship Building in the Digital Age


Customers are your lifeblood. If yo Read More

How to Create a Customer for Life

How to Create a Customer for Life   - http://www.mibusinessmag.com Avatar Posted by SPCowan under Customer Service
From http://www.mibusinessmag.com 67 days ago
Made Hot by: Digitaladvert on June 15, 2018 8:47 pm
Only 18% of businesses prioritise customer retention over customer acquisition. Find out the different methods you can use to create a customer for life. Read More
It is time for Hotels to start taking advantage of the biggest opportunity in decades to optimize new edgy Hotel Strategies. Experience is the secret juice that makes customer open their tech wallets. Read More
Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More
How do you exceed customer expectations with every interaction? This infographic explains everything you need to know about customer experience management and your business can enjoy an increased customer retention. Read More
I don't think it's news to anyone that first impressions play a crucial part in how customers and potential customers feel about your business, but maybe it's become so much of a cliche that we've become complacent on checking ourselves. It's easier to make a good impression than to correct a bad i Read More
Every business has some angry, emotional or difficult customers. While talking down an angry, frustrated customer will never be easy, there are proven techniques that make the process more effective, and less frustrating. Here's a good look at 8 of them.



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How to Handle a Complaint

How to Handle a Complaint - https://corporatecoachgroup.com Avatar Posted by CorporateCoachG under Customer Service
From https://corporatecoachgroup.com 143 days ago
Made Hot by: thecorneroffice on March 30, 2018 9:45 am
It is vital that all staff are taught how to handle complaints in a professional manner. Follow this six step method for handling complaints successfully and improve your overall customer service.

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Lightricks shares some of the strategies that they use to provide high-quality customer support leading to happy and loyal customers. Read More
‘Customer Experience’ (CX) is the measure of a customer’s opinion and sentiment towards your brand and the value it provides based on the customer’s entire journey, from first to current touchpoint.

So, how exactly does this translate to business success?

Again and again, people naturally gra Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Laura Petrolino @lkpetrolino Helps Businesses When Pigs Fly

Okay, we know how that sounds, but just listen for a minute. Laura is in the business of making the impossible … More
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