Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Personal bad habits can most certainly affect your business. Business owners need to identify what mannerisms, habits or personal quirks are perhaps driving customers away. Read More
Have you ever been so infuriated by a company’s customer service that you broke your phone? On the other hand, how incredible is it when a company has fantastic customer service?
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No matter whether you’re getting your business off the ground or you’ve seen your company sail past the five-year landmark, you’re engaging with your customers on some level. Read More
Harassment is a pervasive problem across many social networks, regardless of the level of anonymity they provide. While reporting tools, troll indexes and other initiatives help sites moderate content, individuals have few tools at their disposal for fending off harassment from other users. Read More

SaaS Customer Support: The 4 Moments of Truth

SaaS Customer Support: The 4 Moments of Truth Avatar Posted by shatekpatrick under Customer Service
From https://www.process.st 38 days ago
Made Hot by: Angie593 on July 20, 2016 4:34 am
Customers relationships are the lifeblood of every SaaS business. However, regardless of their years of operation, there are moments when these relationships can — for better or worse — dramatically change.

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When it comes to brand building or rebranding, customer service is often the last and most ignored piece of the puzzle. Neglecting customer care is a huge mistake and a missed opportunity to attract and retain customers, differentiate the business and strengthen brand loyalty. Read More
You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even able to have relationships with your customers, l Read More
Customer service is not just a once off exercise. Companies need to constantly tweak and adjust their customer services policies. But before drafting the policy it is essential to understand what customer service really means Read More
Nearly 92 percent of consumers who search online for products or services trust peer reviews over advertising and when they find negative reviews, they are more likely to sway from you’re your direction and instead choose one of your competitors. Top-notch SEO, massive social reach, and stellar cam Read More
Looking for a proven way to grow your business? Customer engagement could be a great way, since it often leads to organic growth. Thus, we put significant efforts to engage with customers after we realized how important this engagement can be. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Dr. Shannon Reece: Empowering Women In Small Biz

Meet Dr. Shannon Reece, most recent BizSugar "Contributor of the Week" on Facebook. We'll be picking a new … More
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