Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

How to Balance Customer Wants with Needs

How to Balance Customer Wants with Needs Avatar Posted by centralpawebster under Customer Service
From http://strellasocialmedia.com 3 days ago
Made Hot by: BizWise on October 18, 2017 11:49 am
One of our core values is customer service, so we’re conflicted when a client has shiny object syndrome. Do we service the customer by giving them what they ask for? Read More

6 Telephone Answering Service Myths Debunked

6 Telephone Answering Service Myths Debunked Avatar Posted by previsomedia under Customer Service
From http://www.noobpreneur.com 6 days ago
Made Hot by: LimeWood on October 17, 2017 11:21 am
There are a lot of myths surrounding the outsourcing of your company phone support needs. Here are 6 common myths about phone answering services, debunked. Read More

Business Gifts: Why It Is Tricky Etiquette

Business Gifts: Why It Is Tricky Etiquette Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 19 days ago
Made Hot by: JoshRed on October 3, 2017 7:32 am
Contrary to popular belief, sending out gifts to customers is more challenging than meets the eye. How do you know what the people want and need when you haven’t had the chance to meet them all in person? How do you make the difference between a gift that’s suitable, and a gift that’s not? Read More

7 Customer Support Hacks to Boost Retention Rates

7 Customer Support Hacks to Boost Retention Rates Avatar Posted by erikemanuelli under Customer Service
From https://postfunnel.com 23 days ago
Made Hot by: mastertushar on September 25, 2017 4:01 pm
This is the fine art of retention — and the Pareto Principle states that 80% of business comes from only 20% of customers.

It’s an important concept to grasp!

Along with stats that suggest it costs to 7x more to gain a new customer than keeping a current one, maximizing your retention rate sh Read More
Learn how you can have your customers raving about you so they're doing half of your marketing for you. Hint: customer service is everything. Read More
For your small business to be No. 1 when it comes to customer service, each customer experience must be exceptional. Providing exceptional customer experiences, will help you stand out with customers. Follow these 7 Rules for success. Read More
Recently I traveled to Canada and each night we stayed at a different motel/hotel. We were on motorcycles and we all were tired when we arrived at a destination later each afternoon. There were 3 of us couples traveling together.

On our third evening, we came to the Pinecone Motel. It was an old Read More
Nurturing relationships with customers is a fundamental part of any business. Regardless of field or domain, retention is the secret ingredients to boosting leads and keeping your business on the floating line. Social media can be your best ally for nurturing prospects; but it can also be your wors Read More
We’re used to associating engagement and activation with badges, mails and notifications.
But user activation is a very broad subject that involves so much more than gamification and UX design.

User activation and retention are deeply connected to human interaction and emotions. Read More
We live in a world where we expect almost instant gratification in most things.

Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best.8 Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Belinda Weaver @copywritemattrs Offers Words of Wisdom

Belinda Weaver offers words of wisdom for your small business marketing. In 2009, Weaver started Copywrite … More
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