Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Customers are short on time and patience. Figure out where to focus your time and resources to boost your customer service program's effectiveness.
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If you run a business where you sell your product or service to another business (or you’re planning on starting one), here’s what you need to know about closing the deal. Read More

9 Ways to Make Your Customers Happy

9 Ways to Make Your Customers Happy Avatar Posted by smpayton under Customer Service
From 31 days ago
Made Hot by: businessluv on February 23, 2017 12:52 am
Even if you don’t maintain a customer-facing role yourself, you’re probably no more than one degree removed from someone who does – and if you know what’s good for your business, you’ll make an effort to check in with the public face of your business each week. But are you making the most of this g Read More

The Lost Art Of Customer Service Within The Tech Industry

The Lost Art Of Customer Service Within The Tech Industry Avatar Posted by ivanpw under Customer Service
From 36 days ago
Made Hot by: Webdev1 on February 18, 2017 1:57 am
Customer service has become a major inefficiency in tech. It is time to reverse that trend. Use these four tips to provide an unmatched customer experience. Read More
A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
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Can Onboarding Be Used to Slash Your Support Queues?

Can Onboarding Be Used to Slash Your Support Queues? Avatar Posted by andriawhack under Customer Service
From 58 days ago
Made Hot by: BenMulholland on January 24, 2017 3:02 pm
User onboarding can be a great way of reducing support queries. Here we look at four questions to ask to see if you're truly ready to take on the challenge!
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While the common trope tells us that “the customer is always right,” in the real world that isn’t always the case. At the same time, with the advent of public forums like Yelp and Facebook, anyone who is unhappy with your service can instantly share their opinion with a wide audience. For these rea Read More

Conversations with Chatbots - Web Success Team

Conversations with Chatbots - Web Success Team Avatar Posted by websuccessteam under Customer Service
From 71 days ago
Made Hot by: BizWise on January 13, 2017 4:21 am
Chatbots are artificial intelligence computer programs used via a mobile device or a desktop computer. They simulate an “intelligent” conversation with a human via text or audio and can change the way you interact with the Internet. You can actual Read More
Getting customers to talk positively about your business is the best way to increase sales. So, why not partner with your customers to improve your product or service? Read More
Altimeter Group’s Principal Analyst Brian Solis is dedicated to creating change within brands and bringing customer experience into the spotlight. The first step, Solis told Loyalty360 in a recent discussion, is to define the CX problem and use that to guide solutions. More specifically, he challen Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …

Daniel Sharkov @DanielSharkov Grows Up Blogging

Daniel Sharkov grew up in the blogging business. Usually when we say that, we are talking about someone who started … More
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