Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Customers today are pretty predictable. We want what we want when we want it. I know there are plenty of shoppers out there who are all about the deal and I think that’s terrific. Read More

Functional Roles of Customer Success

Functional Roles of Customer Success Avatar Posted by lincoln-murphy under Customer Service
From http://customersuccess.gainsight.com 22 days ago
Made Hot by: leonesimmy on August 6, 2014 7:24 pm
This article covers the functional roles that play a part in Customer Success, whether performed - or influenced - by Customer Success Managers. Read More

Is Your Business Leveraging Customer Reviews?

Is Your Business Leveraging Customer Reviews? Avatar Posted by smpayton under Customer Service
From http://blog.corpnet.com 36 days ago
Made Hot by: luvhealthcare on July 22, 2014 5:18 am
Customer reviews are imperative for the success of your brand. Make sure you're getting the right ones to help you attract more customers. Read More

Creating an Effective Help Desk Knowledge Base

Creating an Effective Help Desk Knowledge Base Avatar Posted by GetApp under Customer Service
From http://www.getapp.com 48 days ago
Made Hot by: robinandy58 on July 12, 2014 11:01 pm
Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It’s cheap, easy and, if done correctly, can actually save you money. What are you waiting for? Read More
Retail expert, Joe Keenan recently returned from the Internet Retailer Conference and Exhibition (IRCE) in Chicago earlier this month. He shares highlights from eBay's John Donahoe on succeeding in today's retail revolution. Read More

Why the complainers are your best customers

Why the complainers are your best customers Avatar Posted by CateCosta under Customer Service
From http://www.bizjournals.com 69 days ago
Made Hot by: justretweet on June 22, 2014 7:35 am
Years ago I saw a study for Travelers Insurance that showed persuading people to complain could be, in fact, the best business move a company could make. Only 9 percent of the non-complainers with a gripe involving $100 or more would buy from the company again. On the other hand, when people did co Read More
Don't limit your customer support to only certain hours of the day. To win the loyalty of the modern customer you must be prepared to provide support 24/7. Read More

10 Ideas for Winning Back Unhappy Customers

10 Ideas for Winning Back Unhappy Customers Avatar Posted by PASjonathan under Customer Service
From http://articles.bplans.com 78 days ago
Made Hot by: JoshRed on June 6, 2014 5:18 am
What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy. Read More
You know well that your customers are the most important people in your business. In fact, your ability to deliver on what you promise your customers is what differentiates you from your competitors. You know it’s true – let’s just get real about it. Excellent customer service really is the best th Read More
While executives would ask how much it would cost to listen and act on the voice of the customer (VOC), it should be viewed as how much would it cost the business if they do NOT listen to the voice of the customer. Read More

Free, Fast & Easy: A new way to communicate benefits to employees

  We know that as a small business owner, you have your hands full. Aflac has made it easier for you to communicate …
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Jenny Bhatt @jenny_bhatt Engineers New Business Opportunities

Though trained as a manufacturing engineer with a long and distinguished career in Corporate America, Jenny Bhatt found … More
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