Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Nowadays, psychology and strategy go hand in hand. It is really not a surprise that understanding human behaviour has become a key element in every field, be it fashion, entertainment, consulting etc.

Consumer psychology is even more important for marketers since their main job is to persuade pe Read More
Interested in boosting customer desire?
A classic study that demonstrates the psychology of scarcity reveals an interesting quirk of human behavior that may hold a clue. Read More
Managing your remote customer service team can certainly be hard, but it can be done. The following four tips will help you make it happen. Read More
Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Meanwhile, bad customer service can generate complaints. Below are 10 phrases that will make your customers happy and buy more from you! Read More
If you’re not engaging with your customers online and using social platforms to build and foster relationships, you’re not only failing to reach a wide group of potential customers but are alienating yourself as well. Instead, take time each day to improve your digital marketing efforts to connect Read More

Small Businesses Fantasies: Service

Small Businesses Fantasies: Service Avatar Posted by cbrendlinger under Customer Service
From 35 days ago
Made Hot by: NolanGreen on April 26, 2016 7:35 am
When I ask owners what makes their company different, most of the time the answer is “Our service!” “We really take care of our customers. If all your small business does is duplicate the standards of corporate giants, please don’t pretend that it is special. Read More

18 Inexpensive Customer Delight Ideas for eCommerce

18 Inexpensive Customer Delight Ideas for eCommerce Avatar Posted by jdquey under Customer Service
From 64 days ago
Made Hot by: businessgross on March 28, 2016 9:53 am
How do you turn one-time buyers into lifelong customers?

It all comes down to customer delight. Here are 18 ideas to do this cheap and effectively. Read More

What is Churn? An Introduction for SaaS Companies

What is Churn? An Introduction for SaaS Companies Avatar Posted by Liz_062 under Customer Service
From 75 days ago
Made Hot by: KatrinaBrandall on March 22, 2016 1:51 pm
Churn is the enemy. Churn is the sickness that will kill your SaaS company. Redpoint VC Tomasz Tunguz showed us just how damaging churn is to the MRR of SaaS companies and how an adjustment of just 5% can make a massive impact. Churn is the rate your customers are cancelling their subscriptions to Read More

How to Know if You Care About Your Customers Enough

How to Know if You Care About Your Customers Enough Avatar Posted by kimonos under Customer Service
From 74 days ago
Made Hot by: LoopLooper on March 20, 2016 6:48 pm
Let‘s face it: choosing whether or not you hug your haters isn‘t about you knowing how to do so, it‘s about whether doing so aligns with the values of your business. Read More
By both auditing our startup's internal practices that have been working, and by email interviewing several small businesses about what they do to go 'above and beyond' for customers, I worked to put together a list of ways small businesses and startups can focus on garnering word of mouth marketin Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …

Cecil Wampler @CecilWampler Studies Workplace Psychology

You may have sometimes felt your boss, co-workers or employees needed a therapist. But did you know there is a … More
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