Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Customer service is one of those things that can either make or break your company.

You can have excellent products, excellent ideas, or excellent pricing, but if you fail at customer service, chances are you’ve just turned your customers away for good. Read More
Chatbots, are new, exciting, and have excellent participation rates compared to older channels! We've discussed the why quite a bit, but now we'd like to start talking more about the how. Let's say you're sold, and you want to include a chatbot in your latest work. Where do you begin?

The first Read More
Is it you or have your clients become more demanding over the last several years? It's probably a little bit of both if you've missed the clues on the trends... Here's the perfect low-cost solution that will have your clients loving you and referring new business to you. Read More
Compromise your small business reputation just once and it can be almost impossible to recover. It is all too easy to get impatient and inject a pushy sales message or two but to do so can destroy all your hard work up to that point. Building a successful lead generation process is a marathon not a Read More

Finding the Right Customer Service Channels for Your Business

Finding the Right Customer Service Channels for Your Business Avatar Posted by HiringHQ under Customer Service
From 39 days ago
Made Hot by: maestro68 on March 19, 2017 11:35 am
Customers are short on time and patience. Figure out where to focus your time and resources to boost your customer service program's effectiveness.
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If you run a business where you sell your product or service to another business (or you’re planning on starting one), here’s what you need to know about closing the deal. Read More

9 Ways to Make Your Customers Happy

9 Ways to Make Your Customers Happy Avatar Posted by smpayton under Customer Service
From 63 days ago
Made Hot by: businessluv on February 23, 2017 12:52 am
Even if you don’t maintain a customer-facing role yourself, you’re probably no more than one degree removed from someone who does – and if you know what’s good for your business, you’ll make an effort to check in with the public face of your business each week. But are you making the most of this g Read More

The Lost Art Of Customer Service Within The Tech Industry

The Lost Art Of Customer Service Within The Tech Industry Avatar Posted by ivanpw under Customer Service
From 68 days ago
Made Hot by: Webdev1 on February 18, 2017 1:57 am
Customer service has become a major inefficiency in tech. It is time to reverse that trend. Use these four tips to provide an unmatched customer experience. Read More
A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
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Can Onboarding Be Used to Slash Your Support Queues?

Can Onboarding Be Used to Slash Your Support Queues? Avatar Posted by andriawhack under Customer Service
From 90 days ago
Made Hot by: BenMulholland on January 24, 2017 3:02 pm
User onboarding can be a great way of reducing support queries. Here we look at four questions to ask to see if you're truly ready to take on the challenge!
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This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …

Michelle Mangen @mmangen Beats Commuting Blues

Imagine living in Wisconsin, not known for its mild winters, and having a job that forces you to commute 100 miles one … More
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