Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

How to Improve Your Customer Service in 6 Easy Steps

How to Improve Your Customer Service in 6 Easy Steps Avatar Posted by aeschenburg under Customer Service
From 20 days ago
Made Hot by: FutureVision on September 18, 2015 8:42 am
There are so many complexities that go into running a small business, and it’s easy to feel like you’re drowning in responsibilities. It’s imperative that you’re very mindful of the quality of customer service you’re providing because this can ultimately determine whether you’re creating a one-time Read More

Buyer Science: Who are They… and What Do They Want?

Buyer Science: Who are They… and What Do They Want? Avatar Posted by megantotka under Customer Service
From 32 days ago
Made Hot by: maestro68 on September 7, 2015 8:54 am
Marketing psychology focuses on human behavior and how it affects marketing decisions. Marketers can use psychology to create a more effective marketing strategy. Behavioral economics is the study of psychological, social, emotional and cognitive factors that influence economic decisions, and how t Read More
Mistakes you must avoid to ensure your first contact with customer provides pleasant experience and gets converted to customer for life. Read More
Customer voices are amplified more than ever due to the rise of social. Here are six things your team should think about when creating your social customer service strategy. Read More

5 Strategies to Enhance Communication With Your Clients

5 Strategies to Enhance Communication With Your Clients Avatar Posted by ajayprasad under Customer Service
From 47 days ago
Made Hot by: maestro68 on August 22, 2015 8:01 am
Communication is the core of each and every business, whether it is small or a big one and that is why they should always practice it to become better and grow. A business has several options to communication and its their responsibility to find out what option their clients prefer and respond to. Read More
The customer path to making a purchase on your website is no longer a simple one with many customers using different types of technology on their journey to purchase. Read More
Your customers are your company’s lifeblood. Everyone knows their importance, and how much effort is placed on making sure they are satisfied with the service or product you provide. Without them, your business would be nothing. Read More

Providing an excellent customer experience

Providing an excellent customer experience Avatar Posted by jim kelly under Customer Service
From 62 days ago
Made Hot by: sophia2 on August 7, 2015 6:42 am
Your delivery of the customer experience that you promised is the total focus of your audience. Here are 6 important tips to remain focused on its delivery Read More
Martin Shervington discusses about why online reviews are crucial for a local business to grow. He also discusses the best practices to keep your customer happy online. Read More
CSM is the proactive management of subscription based SaaS (Software-as-a-Service) customer accounts to help expand revenue, drive end user adoption, reduce churn rates and identify advocates. Read More

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …

Robert Peters Brings Fresh Eyes to Business @FreshEyesConsul

When you can no longer see the forest for the trees, it may be time for a fresh perspective. That's where Robert Peters … More
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