Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Customer service is absolutely crucial to your business, more than price and selection.

Customers expect you to be:
- Honest
- Courteous
- Knowledgeable
- Trustworthy
- Positive
- Appreciative

Learn how to train your staff to do this and more. Read More
Here are 11 free alternatives to deliver excellent customer support without spending a dime. Boom. Read More

Actually, The Customer Isn’t Always Right

Actually, The Customer Isn’t Always Right Avatar Posted by corpcentre under Customer Service
From 18 days ago
Made Hot by: centrifugePR on November 14, 2015 7:53 pm
“The customer is always right” is a kernel of received wisdom that has stood the test of time—and will likely remain with us for many years to come. Of course, customer service is essential to the success and viability of any service-oriented enterprise, and no manager who fails to prioritize this Read More
The holiday shopping season is coming up quickly. If you have an eCommerce business, this time of year probably accounts for a huge proportion of your profits. So now is the time to make sure your website is prepared to deliver standout customer service for the holidays. Read More

Here are 4 things you should never tell customers

Here are 4 things you should never tell customers Avatar Posted by cendrinemedia under Customer Service
From 39 days ago
Made Hot by: sophia2 on October 24, 2015 12:26 am
Customers rarely forget bad experiences and are twice more likely to talk about them than positive ones. In a nutshell, they are negatively biased.

So, how can a small business turn the situation around? By focusing on that bias to deliver people-centric customer service. And the first step is l Read More

6 Simple Tricks to Avoid Late-Paying Customers

6 Simple Tricks to Avoid Late-Paying Customers Avatar Posted by PASAngelique under Customer Service
From 39 days ago
Made Hot by: NolanGreen on October 24, 2015 12:20 am
Start preventing delinquent accounts today by following these six simple tricks that will make sure you get paid. Read More
Customers are so powerful when it comes to running a business. This is why making customers happy by meeting and exceeding their expectations is one thing every business owner must prioritised. Infographic below highlights the real cost of a bad customer service that doesn't do its job properly. Read More

How to Conduct Customer Surveys

How to Conduct Customer Surveys Avatar Posted by aeschenburg under Customer Service
From 44 days ago
Made Hot by: OpenSourceMedia on October 19, 2015 9:48 am
Actually, most customers are happy to tell you what they think of your business and are just waiting to be asked. If the customer experience is not up to par, and you don’t ask—you might be too to salvage the relationship. Read More

Are You Listening to Customer Feedback?

Are You Listening to Customer Feedback? Avatar Posted by megantotka under Customer Service
From 45 days ago
Made Hot by: advertglobal on October 18, 2015 1:19 am
So, you’ve got a successful business. Your products and services are resonating well with your customers, and you could run the entire thing on autopilot if you wanted to. But, should you? Chances are your competition isn’t – and you shouldn’t either. For continued success in your business, you mus Read More
A happy customer is one that will bring you business again and again, and cut down on your own efforts to attract new business, since they’re usually willing to refer their friends to you. Read More

5 Things Your Latino Employees Wish You Understood

Latino employees are the fastest-growing segment of the U.S. workforce – in fact, by some estimates one in three working …

Jonny Ross @jrconsultancy Helps Businesses Be Seen

Improved visibility seems to be a theme in Jonny Ross's evolving career. First, he ran businesses that helped others … More
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