Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Mobile devices have become so engrained into our daily lives that many of us fall asleep with our favorite gadgets next to our beds - or even still in our hands. With always on connectivity and mobile devices within grabbing distance, the most mundane of activities is forever altered: the morning r Read More
This systematic approach for documenting and analyzing your customers' experience could prove to be one of your most valuable customer relations tools. Read More

Collect Testimonials & Get Your Customers To Fall In Love

Collect Testimonials & Get Your Customers To Fall In Love Avatar Posted by ivanastaylor under Customer Service
From 13 days ago
Made Hot by: businessluv on February 23, 2015 3:06 pm
There are an absolute ton of articles out there on how to make your customer fall in love with you. Today, I’d like to take this one step further and talk about testimonials. - See more at: Read More
Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing Read More
You know that your product or service isn’t just good, it’s great—and customers are starting to notice. Now, how do you get satisfied customers talking about you? Here are some other ways to receive free marketing from your happiest patrons... Read More

3 Most Overlooked Steps to Customer Loyalty

3 Most Overlooked Steps to Customer Loyalty Avatar Posted by ivanpw under Customer Service
From 34 days ago
Made Hot by: Webdev1 on February 3, 2015 6:37 pm
Today, there are few reasons to remain loyal to any business. Want success? Give your customers the reasons. Here are three steps to customer loyalty. Read More
Quality assurance systems are designed with customers’ satisfaction in mind. They are the procedures, processes, organization, and resources that are needed to keep the organization focused on its goals and the activities it puts in place to achieve its goals. Read More
You know what really gets me sometimes? The lack of respect that customer service guys and gals get. Because customer service staff and how your customers are treated is HUGE. Maybe the most important thing in a business. Don’t believe me? Well, think on this… Read More
How can you thank your customers in a more personal, human way than automated thank you emails? Nine entrepreneurs from YEC share their simple but effective ways to show appreciation for their best customers. Read More
Zappos has become a benchmark in providing amazing customer experience. You too can have the same. Here are three points about the Zappos experience that you can apply to service your customers this holiday season. Read More

Learn How to Build a Firm Benefits Foundation

While health care reform hasn’t gone into full swing mode yet, your business can lay a firm foundation for 2015 by following …

Rachel Strella: Story of an Accidental Entrepreneur

If you had asked Rachel Strella in June 2010 what she did for a living, she would have told you she worked in … More
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