Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Don't have a large budget? You might be surprised at how affordable and easy it is to show your regular customers how much you appreciate their loyalty. Read More

The Benefits of Having a Refund Policy

The Benefits of Having a Refund Policy Avatar Posted by mattr under Customer Service
From 4 days ago
Made Hot by: marketingvalue on September 30, 2014 2:25 am
One of the most important things to consider when starting your own business is your legal obligations. There is more to running a business than just thinking up a business name and getting it registered with your statutory authority. Read More
Managing fixed assets is a challenge that grows exponentially as your company grows. If you’ve been charged with tracking fixed assets, you’ll find that you need to be exceptionally conscientious and dedicated. As you undoubtedly know, any challenges in fixed asset tracking could potentially lead t Read More
5 Ways Amazon Has Changed How Everyone Thinks About Customer Experience. Making experience the heart of business strategy, Amazon has shown that customer service and customer experience really do matter and are critical to staying relevant to today’s Internet-savvy, socially connected customers. Read More

Ready to Get SERIOUS About Customer Service?

Ready to Get SERIOUS About Customer Service? Avatar Posted by jeffyablon under Customer Service
From 10 days ago
Made Hot by: bloggerpalooza on September 25, 2014 1:43 pm
WordPress plug-ins can do ALMOST everything for you, but when is Customer Service a Sales Tool? In Kim Gjerstad and MailPoet's 360-Degree Marketing world. Read More
Maybe you’re stumped about what questions to ask on your customer survey. Well, I’ve done some thinking for you. - See more at: Read More

This is NOT how Customer Service Works

This is NOT how Customer Service Works Avatar Posted by jeffyablon under Customer Service
From 25 days ago
Made Hot by: problogger78 on September 11, 2014 11:22 am
Customer Service requires carefully molded business process. Koeppel Nissan of Queens NY has no such process; thus Koeppel also has no customer service. Read More
When you’re just starting out as a new entrepreneur it’s pretty scary not knowing where your next dollar will come from and that uncertainty often drives new entrepreneurs to want to say yes to everyone and everything just to make sure that revenue is coming in the door. This is a strategy that wil Read More
Most of my life, I have worked in either hospitality or the b2b service sector. Both of these industries take major customer service skills and a whole lot of dedication to what you do. With my background, I have had to deal with a whole lot of difficult customers, but the question always arises, w Read More
Customers today are pretty predictable. We want what we want when we want it. I know there are plenty of shoppers out there who are all about the deal and I think that’s terrific. Read More

Free, Fast & Easy: A new way to communicate benefits to employees

  We know that as a small business owner, you have your hands full. Aflac has made it easier for you to communicate …

BizSugar Contributor Builds Web Marketing Blueprint

From the beginning, Scott Dudley has focused on marketing for the Web, launching Lo Cost in November … More
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