Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

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Find out how to assess and grade your clients to figure out which ones you should be focusing on in your sales and customer service. Read More

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The True Value of "Face Time"

The True Value of "Face Time" Avatar Posted by JenniferWarawa under Customer Service
From http://jenniferwarawa.wordpress.com 16 days ago
Made Hot by: Sun Tzu Business Guide on January 26, 2012 5:35 am
We’re in an age where technology is thriving and in many cases, people have replaced face-to-face time with Facebook, Twitter, LinkedIn, Skype, conference calls, IM and texting. Maybe we should challenge some of the current mediums of communication and remind people that face time has real value. Read More

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Whenever you are representing your small business, you have to take off your operations hat and don your marketing cap. Conversations with the customer absolutely matter and even though you might lose a few dollars in the process, it’s worth every penny in terms of mind share because the effects ar Read More

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8 Ways to Make Customers Love a Local Business

8 Ways to Make Customers Love a Local Business Avatar Posted by ShopTalk under Customer Service
From http://marketingmatters.dexone.com 74 days ago
Made Hot by: James John on November 28, 2011 6:15 pm
Many local businesses are content if customers seem “generally satisfied.” Others aspire to something more — they seek the kind of passionate customer satisfaction that inspires glowing thank you letters and backyard fence referrals. Here are eight ways to spark customer love:

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I recently decided that I was going to own a game console. Anyone that has been properly bombarded by marketing messages will probably tell that the fight in this field is betweek XBox (Microsoft), Play Station (Sony) and Wee (Nintendo). Naturally, my first task was to get informed about the differ Read More

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Is your business making important decisions based on a few vocal customers? Are you making your business worse for the majority of customers because of a few bad seeds that are abusing the system? Read More

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Is a Real Smile Too Much?

Is a Real Smile Too Much? Avatar Posted by 3keyscoach under Customer Service
From http://www.abilitysuccessgrowth.com 100 days ago
Made Hot by: Small Business Bluesman on November 5, 2011 8:00 am
No matter if you're selling jewelry, consultancy services or smartphone apps, we are all customer service representatives. Authentic customer service is more than a smile. Read More

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Kudos: Accept Credit Cards from Your Mobile Device

Kudos: Accept Credit Cards from Your Mobile Device Avatar Posted by amabaie under Customer Service
From http://www.creditcardscanada.ca 109 days ago
Made Hot by: crozon on October 26, 2011 9:01 am
You can use your smart phone, tablet, laptop, and/or computer to accept payment. The kit can be bought for less than $100 in the U.S. and Canada, and comes with a merchant account. Read More

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While most small business owners are satisfied with operating their start-ups within the confinements of their own home, that doesn't mean that they're necessarily comfortable with opening their doors and using their living room to meet with clients, investors and/or customers. Read More

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Disney takes pride in giving its theme park visitors memorable experience. Similar experience of two children during their visit to Disney World provides valuable lessons in customer service and employee management for all small business owners. Read More


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