Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

21
Vote
0 Comment
Customers today have many options and places to buy products and services. Technology interfaces such as call centers and automated responses are only a way to supplement and amplify what should be the heart of your effort: a relentless, person-to-person focus on the customer’s objectives and chall Read More

27
Vote
1 Comment

Your Online Store Policy Should Be Welcoming

Your Online Store Policy Should Be Welcoming Avatar Posted by Marketing_Mashup under Customer Service
From http://www.wazala.com 3 days ago
Made Hot by: problogger78 on June 18, 2013 4:49 pm
Creating a “Policy” page or series of pages for your online store is extremely important in order to help your customers understand what your business procedures and terms are. There are 4 main areas you should hit upon when drawing up your policy pages, most of them are specific to customers who p Read More

26
Vote
0 Comment
Emailing customers should be done with care. Whether the contact is person-to-person, via phone or email, customers should always be treated with the utmost respect. Read More

24
Vote
1 Comment

Customer Feedback Loops and Your Business

Customer Feedback Loops and Your Business Avatar Posted by Small Business Tribe under Customer Service
From http://myetsyblog.com 3 days ago
Made Hot by: bizyolk on June 18, 2013 12:41 pm
Getting feedback from your customers is an essential part of developing a successful business.  It is particularly challenging for online sellers. If you were running a traditional art gallery on Main Street, you would be able to chat with folks... Read More

21
Vote
0 Comment
With social media becoming a regular part of even more people’s lives, we’ve seen more and more consumers take to brand social accounts to vent their frustrations and resolve problems. In fact, many larger companies have created customer service-specific Twitter accounts, and have begun stationing Read More

21
Vote
1 Comment

The anatomy of a business thank-you note

The anatomy of a business thank-you note Avatar Posted by devan under Customer Service
From http://www.enmast.com 20 days ago
Made Hot by: WorkSpace on June 5, 2013 1:52 am
Turn a customer/client into a raving fan! Business thank-you notes are becoming a lost art, but they are not that hard if you follow this simple thank-you note formula. Read More

25
Vote
0 Comment

Customer Relations Not Your Job? Oh Yes It Is!

Customer Relations Not Your Job? Oh Yes It Is! Avatar Posted by dhennessy under Customer Service
From http://experts.allbusiness.com 20 days ago
Made Hot by: fundpr on June 3, 2013 4:56 am
When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Read More

27
Vote
1 Comment
By Chuck Cohn

There’s no denying it: everyone likes to feel special. People enjoy being treated with individualized care, whether it’s a friend or a customer at your business. This simple truth can greatly improve service at your company.

Personalized services are a great way to connect with Read More

29
Vote
0 Comment
It’s an old saying but still valuable today. Business people are only as good as their word. If you make a promise – deliver it. Or renegotiate. Read More

29
Vote
0 Comment
Have you have ever wondered how it is that some of your competitors seem to always be in harmony with their customers, while others fight to stay in their good graces? There is a good reason for this, and the sooner you learn it and put it into... Read More

Subscribe
Contributors of the Week

Nick Stamoulis @NickStamoulis Has the Solution

Nick Stamoulis has the solution for getting your business noticed. With 12 years experience, Stamoulis is founder and … More
Latest Comments
Editor's Picks
Featured Moderator

Heather Stone

Heather Stone Heather is Admin/Chief Moderator at BizSugar and maintains the BizSugar blog, writes the Contributor of the Week and other blog posts, and manages the moderation team, …

What is BizSugar? See what our members are saying about us...
How can BizSugar benefit you? Here's a great guide to find out!
We'd like to get to know you...Become a member today!
Join the community and share your small business insights...

Buttons and Widgets

Vote for this story at bizSugar.com BizSugar Contributor BizSugar Contributor BizSugar Contributor Sweet
All the top stories Featured in Alltop
Top Blogs