18 Inexpensive Customer Delight Ideas for eCommerce

18 Inexpensive Customer Delight Ideas for eCommerce Avatar Posted by jdquey under Customer Service
From http://www.sellbrite.com 625 days ago
Made Hot by: businessgross on March 28, 2016 9:53 am
How do you turn one-time buyers into lifelong customers?

It all comes down to customer delight. Here are 18 ideas to do this cheap and effectively. Read More

What is Churn? An Introduction for SaaS Companies

What is Churn? An Introduction for SaaS Companies Avatar Posted by Liz_062 under Customer Service
From https://www.process.st 635 days ago
Made Hot by: KatrinaBrandall on March 22, 2016 1:51 pm
Churn is the enemy. Churn is the sickness that will kill your SaaS company. Redpoint VC Tomasz Tunguz showed us just how damaging churn is to the MRR of SaaS companies and how an adjustment of just 5% can make a massive impact. Churn is the rate your customers are cancelling their subscriptions to Read More

How to Know if You Care About Your Customers Enough

How to Know if You Care About Your Customers Enough Avatar Posted by kimonos under Customer Service
From http://www.briansolis.com 634 days ago
Made Hot by: LoopLooper on March 20, 2016 6:48 pm
Let‘s face it: choosing whether or not you hug your haters isn‘t about you knowing how to do so, it‘s about whether doing so aligns with the values of your business. Read More
By both auditing our startup's internal practices that have been working, and by email interviewing several small businesses about what they do to go 'above and beyond' for customers, I worked to put together a list of ways small businesses and startups can focus on garnering word of mouth marketin Read More
80% of companies say they give great customer service. Only 8% of customers agree. Here are 10 customer service stats every business owner should know... Read More

Experts Talk About Future Trends In Retail

Experts Talk About Future Trends In Retail Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 692 days ago
Made Hot by: justretweet on January 21, 2016 10:48 am
As retailers all over the world try to come up with new ways to improve their customers’ shopping experiences, the experts have a few pointers for them. Retail Vision recently approached 40 well-known authorities in the industry to know more about what they think about the future. Read More
As 2015 drew to a close, I flew to Düsseldorf from London to close out NEOCOM, an annual event for multichannel retail and commerce. There I spoke about “retail re-imagined,” redesigning the online and offline shopping experience based on the incredible technology and behavioral trends playing out Read More

What is Relationship Based Marketing?

What is Relationship Based Marketing? Avatar Posted by Xen under Customer Service
From http://xen.com.au 702 days ago
Made Hot by: advertglobal on January 10, 2016 11:56 am
In the never ending struggle to acquire new customers and then convert them into repeat and regular ones, relationship marketing is the undeniable key. Even if they have issues with the product, customers are more likely to return to you to solve it, if they had a good customer experience. Read More
The stats that follow have been grouped into nine categories. These categories are not mutually exclusive. Some of these stats could easily fit into other categories. Read More

“Congratulations — You are the Low Bidder!”

“Congratulations — You are the Low Bidder!” Avatar Posted by cbrendlinger under Customer Service
From http://www.awakeat2oclock.com 713 days ago
Made Hot by: fusionswim on December 30, 2015 3:14 pm
According to Michael Porter, the guru of Competitive Strategy, anything that truly differentiates you from a competitor costs money. There’s no free lunch. “We give great service” only differentiates you from those competitors who claim to give lousy service. “We stand behind our work” only sets yo Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …

Join Our Google Hangout Explaining Brother CreativeCenter Thursday Feb. 21

Imagine being able to click onto a Website to design business cards, flyers, and other marketing materials for your … More
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