If you’re an old geezer like me, you might remember the theme song of the 1980s sitcom “Cheers”. It says that “sometimes you want to go where everybody knows your name”. When it comes to retail, most clients want just that. Read More
There's a trend toward self-service options in many industry's today. But before implementing such options in your business, beware of the trap that could ruin customer experience and tarnish your brand. There are certainly times when self-service is the way to go. But first read this post from Se Read More

How To Turn Your Negative Reviews Into Lifelong Customers

How To Turn Your Negative Reviews Into Lifelong Customers Avatar Posted by popularpicks under Customer Service
From https://www.shopify.ca 564 days ago
Made Hot by: LimeWood on December 8, 2016 1:47 pm
Even negative customer interaction is still engagement. Turn those connections around and create customer loyalty with the right attitude and follow through. Read More
Don't know how to offer customer service on Twitter? Here are 9 Ways to take your Twitter customer support to the next level! Read More

Stop Losing 92% Of Prospects to Your Competitors

Stop Losing 92% Of Prospects to Your Competitors Avatar Posted by ajayprasad under Customer Service
From http://blog.repugen.com 572 days ago
Made Hot by: maestro68 on November 30, 2016 8:59 am
Quality of your product or service can't help your small business grow unless you don't proactively manage your online reputation. And this starts and ends with excellent customer service. Read More

The Customer ISN’T Always Right!

The Customer ISN’T Always Right! Avatar Posted by SPCowan under Customer Service
From http://www.mibusinessmag.com 585 days ago
Made Hot by: FutureVision on November 16, 2016 10:37 am
“The customer is always right.” We all know the old adage that teaches us to always prioritise customer satisfaction above all else. According to this well-known phrase, the customer is right no matter what, and at the expense of everything else in the business. Read More
Have a look at Gene Marks' do's and don't's in the customer service space. With a long time background in small business, Gene shares his observations of the good and bad he's seen with owner's and their customer relations. Read More

Building Customer Trust in 5 Easy Steps

Building Customer Trust in 5 Easy Steps  Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 595 days ago
Made Hot by: advertglobal on November 8, 2016 10:51 am
Here are 5 steps to help you build customer trust in a business relationship and develop a strategy for success in sales. Read More

Should You Ever Fire A Customer? - CEO Hangout

Should You Ever Fire A Customer? - CEO Hangout Avatar Posted by amabaie under Customer Service
From http://ceohangout.com 595 days ago
Made Hot by: profmarketing on November 7, 2016 8:59 am
All throughout our business career, we’ve been conditioned to believe that “customer is king,” and we need to do whatever it takes to satisfy the customer. Here, a few entrepreneurs are asked, "Should you ever fire a customer?" Read More

How to Quickly Train a New Remote Support Team

How to Quickly Train a New Remote Support Team Avatar Posted by Ihya1324 under Customer Service
From https://www.process.st 595 days ago
Made Hot by: Angie593 on November 6, 2016 10:30 am
Working with a remote team can vastly increase your talent pool, save significant amounts on office overheads (on average $11,000 per company), and allow your staff to work in ways which suit them.
Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Larry Keltto @Larry_Keltto Flies Solo in Entrepreneur Life

For Larry Keltto, entrepreneurship was a choice. After getting married in 1993, Keltto discovered the hours of a … More
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