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I keep repeating it. Your success in social media (and elsewhere) depends on your hard work, commitment, patience — and most importantly on how caring and respectful you are towards your audience.

I follow a lot of Fan Pages on Facebook and spend some time every day observing how they connect wi Read More

Customer touch points are any interactions and communications your business has with your customers during the life of your relationship with them. Read More

Top Tips on creating a superior customer experience that will wow your customers, keep them coming back and bringing their friends, family and contacts. Read More

The five reasons you should create a superior customer experience, how it will help you build successful customer relationships and grow your small business. Read More

How you handle digital purchase failures can be the difference between providing a modified Happy Path and a frustrating Trail of Tears. Read More

While your products and public relations efforts might be what attracts customers the first time, it customer service that will keep them coming back.

Some valuable lessons and a great customer experience from UPrinting customer service.
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Superior customer service is a key ingredient for small business success, learn how to encourage social network use and service culture. Read More

Saying "No" to customers can help a small business grow Domino’s Pizza recently announced the launch of its advertising campaign that will tell customers “No!” if they ask to add or remove toppings... Read More

A server is an entrepreneur as much as an employee, often earning as much directly from clients as from the restaurant or bar that employs them. Follow this 18-step plan to make a killing serving in a bar or restaurant. Read More