While the common trope tells us that “the customer is always right,” in the real world that isn’t always the case. At the same time, with the advent of public forums like Yelp and Facebook, anyone who is unhappy with your service can instantly share their opinion with a wide audience. For these rea Read More

Conversations with Chatbots - Web Success Team

Conversations with Chatbots - Web Success Team - https://websuccessteam.com Avatar Posted by websuccessteam under Customer Service
From https://websuccessteam.com 615 days ago
Made Hot by: BizWise on January 13, 2017 4:21 am
Chatbots are artificial intelligence computer programs used via a mobile device or a desktop computer. They simulate an “intelligent” conversation with a human via text or audio and can change the way you interact with the Internet. You can actual Read More

Why You Should Consider Using Customer Champions

Why You Should Consider Using Customer Champions  - https://www.liveplan.com Avatar Posted by brianamorgaine under Customer Service
From https://www.liveplan.com 620 days ago
Made Hot by: Digitaladvert on January 7, 2017 7:50 pm
Getting customers to talk positively about your business is the best way to increase sales. So, why not partner with your customers to improve your product or service? Read More
Altimeter Group’s Principal Analyst Brian Solis is dedicated to creating change within brands and bringing customer experience into the spotlight. The first step, Solis told Loyalty360 in a recent discussion, is to define the CX problem and use that to guide solutions. More specifically, he challen Read More
If you’re an old geezer like me, you might remember the theme song of the 1980s sitcom “Cheers”. It says that “sometimes you want to go where everybody knows your name”. When it comes to retail, most clients want just that. Read More
There's a trend toward self-service options in many industry's today. But before implementing such options in your business, beware of the trap that could ruin customer experience and tarnish your brand. There are certainly times when self-service is the way to go. But first read this post from Se Read More

How To Turn Your Negative Reviews Into Lifelong Customers

How To Turn Your Negative Reviews Into Lifelong Customers - https://www.shopify.ca Avatar Posted by popularpicks under Customer Service
From https://www.shopify.ca 651 days ago
Made Hot by: LimeWood on December 8, 2016 1:47 pm
Even negative customer interaction is still engagement. Turn those connections around and create customer loyalty with the right attitude and follow through. Read More
Don't know how to offer customer service on Twitter? Here are 9 Ways to take your Twitter customer support to the next level! Read More

Stop Losing 92% Of Prospects to Your Competitors

Stop Losing 92% Of Prospects to Your Competitors  - http://blog.repugen.com Avatar Posted by ajayprasad under Customer Service
From http://blog.repugen.com 660 days ago
Made Hot by: maestro68 on November 30, 2016 8:59 am
Quality of your product or service can't help your small business grow unless you don't proactively manage your online reputation. And this starts and ends with excellent customer service. Read More

The Customer ISN’T Always Right!

The Customer ISN’T Always Right!  - http://www.mibusinessmag.com Avatar Posted by SPCowan under Customer Service
From http://www.mibusinessmag.com 673 days ago
Made Hot by: FutureVision on November 16, 2016 10:37 am
“The customer is always right.” We all know the old adage that teaches us to always prioritise customer satisfaction above all else. According to this well-known phrase, the customer is right no matter what, and at the expense of everything else in the business. Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Dr. Shannon Reece: Empowering Women In Small Biz

Meet Dr. Shannon Reece, most recent BizSugar "Contributor of the Week" on Facebook. We'll be picking a new … More
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