With the rising interest in machine learning and artificial intelligence, live chat software companies are asking—how can we use this tech to drop the cost for our customers? It’s an exciting time of experimentation, trial & error, and data crunching. Will the bot stay in the background or will it Read More
From the instant you walk in, you are jarred by the garish pink paint on the walls, a stark contrast from the Mexican wrestling theme. The many paintings and photos of luchadores throughout the restaurant entice you to gawk as you order a Tap Me Out Taco or maybe a Smackdown Quesadilla. The staff h Read More
An untapped opportunity to delight your customer, enhance engagement, and increase retention lies in proactive live chats.

As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.

Not only that, proactive live chat increases sales vo Read More
4 Ways Cognitive Technology Can Enhance the Customer Journey

Cognitive Technology Should be on every marketers radar when seeking marketing tool to improve the customer journey online. Read More

3 Ways to Design a Flawless Customer Experience

3 Ways to Design a Flawless Customer Experience  - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 205 days ago
Made Hot by: LimeWood on January 28, 2018 12:09 pm
If you’re a business owner, you’ve undoubtedly made customer service a major priority. You’ve figured out a way to make a customer’s time in your store or office simple and carefree. For customers that walk in through your front door, you’ve got their experience covered. But what about the customer Read More
To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction. Read More

4 Productivity Tips for Customer Success Managers

4 Productivity Tips for Customer Success Managers - https://blog.hubspot.com Avatar Posted by LashonMcclure under Customer Service
From https://blog.hubspot.com 208 days ago
Made Hot by: problogger78 on January 25, 2018 3:09 pm
Read these productivity tips for customer success managers to help you spend more time more effectively working with your customers.
Read More

Honest copywriting in a world of fraud

Honest copywriting in a world of fraud  - https://clearcopywriting.com Avatar Posted by Aaron under Customer Service
From https://clearcopywriting.com 225 days ago
Made Hot by: logistico on January 11, 2018 12:50 pm
When it comes to promoting copywriting services, the issues of business ethics and integrity are seldom mentioned. Read More
You represent your brand, but if your brand doesn’t offer anything to the public, you’re not likely to attract customers. It needs value. Fortunately, your brand most likely began with a good idea, and it can provide real value to clients. The trick is communicating that to your audience and being Read More

The Gifts My Small Business Clients Give to Me

The Gifts My Small Business Clients Give to Me  - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 230 days ago
Made Hot by: businessgross on January 3, 2018 2:28 am
This time of year, I’m typically writing articles about the importance and value of sending clients gifts. While I completely advocate doing so (and am pretty proud that I ordered my client gifts in November!), this post is about something more intangible. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Allison Semancik Helps Ideas Sprout @AllieMiami

After years of working to cultivate other people's small business gardens, Allison Semancik decided to plant some seeds … More
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