Compromise your small business reputation just once and it can be almost impossible to recover. It is all too easy to get impatient and inject a pushy sales message or two but to do so can destroy all your hard work up to that point. Building a successful lead generation process is a marathon not a Read More

Finding the Right Customer Service Channels for Your Business

Finding the Right Customer Service Channels for Your Business - https://www.upwork.com Avatar Posted by HiringHQ under Customer Service
From https://www.upwork.com 519 days ago
Made Hot by: maestro68 on March 19, 2017 11:35 am
Customers are short on time and patience. Figure out where to focus your time and resources to boost your customer service program's effectiveness.
Read More

5 Research-Backed Tips for Increasing B2B Sales

5 Research-Backed Tips for Increasing B2B Sales              - http://articles.bplans.com Avatar Posted by brianamorgaine under Customer Service
From http://articles.bplans.com 527 days ago
Made Hot by: mikehartman1 on March 12, 2017 10:22 pm
If you run a business where you sell your product or service to another business (or you’re planning on starting one), here’s what you need to know about closing the deal. Read More

9 Ways to Make Your Customers Happy

9 Ways to Make Your Customers Happy  - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 543 days ago
Made Hot by: businessluv on February 23, 2017 12:52 am
Even if you don’t maintain a customer-facing role yourself, you’re probably no more than one degree removed from someone who does – and if you know what’s good for your business, you’ll make an effort to check in with the public face of your business each week. But are you making the most of this g Read More

The Lost Art Of Customer Service Within The Tech Industry

The Lost Art Of Customer Service Within The Tech Industry  - http://www.smbceo.com Avatar Posted by ivanpw under Customer Service
From http://www.smbceo.com 548 days ago
Made Hot by: Webdev1 on February 18, 2017 1:57 am
Customer service has become a major inefficiency in tech. It is time to reverse that trend. Use these four tips to provide an unmatched customer experience. Read More
A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
Read More

Can Onboarding Be Used to Slash Your Support Queues?

Can Onboarding Be Used to Slash Your Support Queues? - https://herothemes.com Avatar Posted by andriawhack under Customer Service
From https://herothemes.com 570 days ago
Made Hot by: BenMulholland on January 24, 2017 3:02 pm
User onboarding can be a great way of reducing support queries. Here we look at four questions to ask to see if you're truly ready to take on the challenge!
Read More
While the common trope tells us that “the customer is always right,” in the real world that isn’t always the case. At the same time, with the advent of public forums like Yelp and Facebook, anyone who is unhappy with your service can instantly share their opinion with a wide audience. For these rea Read More

Conversations with Chatbots - Web Success Team

Conversations with Chatbots - Web Success Team - https://websuccessteam.com Avatar Posted by websuccessteam under Customer Service
From https://websuccessteam.com 583 days ago
Made Hot by: BizWise on January 13, 2017 4:21 am
Chatbots are artificial intelligence computer programs used via a mobile device or a desktop computer. They simulate an “intelligent” conversation with a human via text or audio and can change the way you interact with the Internet. You can actual Read More

Why You Should Consider Using Customer Champions

Why You Should Consider Using Customer Champions  - https://www.liveplan.com Avatar Posted by brianamorgaine under Customer Service
From https://www.liveplan.com 589 days ago
Made Hot by: Digitaladvert on January 7, 2017 7:50 pm
Getting customers to talk positively about your business is the best way to increase sales. So, why not partner with your customers to improve your product or service? Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
Subscribe

Jon-Mikel Bailey @woodstreetweb Creates Business By Design

Since its founding in 2002, the Web and mobile design firm Jon-Mikel Bailey heads with partners James Stup, Jason … More
Editor's Picks


Post your small business video to BizSugar today!
Share your small business tips with the community!
Have you tried BizSugar's new video posting feature?
It's time to up your game with video on BizSugar!