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Customer loyalty is a an idea repeated so often that it's lost most of its meaning.

James Stewardson gives us 3 basic tips to help increase repeat business. Read More

One way to really stand out from the competition and become your customers' favorite place to go to is to provide superior customer service. Here are 7 tips to help you get there. Read More

We asked Nancy Georges, one of the leading customer service experts, a few questions about herself, what are the main elements of good customer service, the top 5 concerns of small businesses with respect to customer service delivery and where to learn more about customer service topics. Read More

The thing is, when it comes to your competition, they can easily copy your ideas, your products, your look and feel…..the one they they can’t steal is the relationships you build with your customers. Many business don’t realize that it’s the way you treat your customers that makes you different fr Read More

There is something extremely critical about receiving feedback that all business owners and entrepreneurs must understand.  As small business owners, we look at the tools that are available to help us gauge whether we’re on the right track or not.   And because there’s so much information that’s bo Read More

GetApp has prepared an infographic to educate small business owners about the dangers of poor customer service and ways to improve it. Read More

Everyone knows that a huge aspect of Apple’s success is their remarkable store strategy, complete with the ‘Genius Bar’. These stores have, from the very beginning, exemplified a new standard for an in-store customer experience. Read More

 You know the expression: “You can lead a horse to water, but you can’t make him drink”?  For the record, that applies to clients too, as strange as it may sound. Take a moment and think about all the times you’ve sat down with clients and reviewed your findings with them.  Maybe you presented all… Read More

When you are calling the customer service line of a company and you are put on hold, you will likely take a deeply frustrated sigh and sit back for the inevitable wait while listening to terrible music and meaningless cheesy messages.The truth is that no one enjoys being placed on hold... Read More