Customer service is not just a once off exercise. Companies need to constantly tweak and adjust their customer services policies. But before drafting the policy it is essential to understand what customer service really means Read More
Nearly 92 percent of consumers who search online for products or services trust peer reviews over advertising and when they find negative reviews, they are more likely to sway from you’re your direction and instead choose one of your competitors. Top-notch SEO, massive social reach, and stellar cam Read More
Looking for a proven way to grow your business? Customer engagement could be a great way, since it often leads to organic growth. Thus, we put significant efforts to engage with customers after we realized how important this engagement can be. Read More

What customer success managers actually do all day

What customer success managers actually do all day Avatar Posted by joannw2016 under Customer Service
From http://thenextweb.com 543 days ago
Made Hot by: Liz_062 on June 17, 2016 1:39 pm
People with ‘customer success’ in their job title haven’t been around for very long. They’re kind of like sales, but not focused on selling. They’re a bit like support, but don’t deal with just any old tyre-kicker.
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Nowadays, psychology and strategy go hand in hand. It is really not a surprise that understanding human behaviour has become a key element in every field, be it fashion, entertainment, consulting etc.

Consumer psychology is even more important for marketers since their main job is to persuade pe Read More
Interested in boosting customer desire?
A classic study that demonstrates the psychology of scarcity reveals an interesting quirk of human behavior that may hold a clue. Read More

4 Tips on Managing Your Remote Customer Service Team

4 Tips on Managing Your Remote Customer Service Team Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 581 days ago
Made Hot by: JoshRed on May 12, 2016 12:20 pm
Managing your remote customer service team can certainly be hard, but it can be done. The following four tips will help you make it happen. Read More
Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Meanwhile, bad customer service can generate complaints. Below are 10 phrases that will make your customers happy and buy more from you! Read More
If you’re not engaging with your customers online and using social platforms to build and foster relationships, you’re not only failing to reach a wide group of potential customers but are alienating yourself as well. Instead, take time each day to improve your digital marketing efforts to connect Read More

Small Businesses Fantasies: Service

Small Businesses Fantasies: Service Avatar Posted by cbrendlinger under Customer Service
From http://www.awakeat2oclock.com 597 days ago
Made Hot by: NolanGreen on April 26, 2016 7:35 am
When I ask owners what makes their company different, most of the time the answer is “Our service!” “We really take care of our customers. If all your small business does is duplicate the standards of corporate giants, please don’t pretend that it is special. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Marsha Friedman @marshafriedman Business Celebrity

Marsha Friedman believes your business should have more than just a brand. She believes your business should be a … More
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