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Customers have had enough of waiting on the phone and getting the runaround. Each year, the collective consumer public thinks service gets a little worse. In every industry, customers are going mobile and turning to social avenues to fix their product and services problems faster and more efficientl Read More

Customers have had enough of waiting on the phone and getting the runaround. Each year, the collective consumer public thinks service gets a little worse. In every industry, customers are going mobile and turning to social avenues to fix their product and services problems. Read More

67% of consumers state they are inclined to spend more money with a company that provides top-notch customer service, and 75% of consumers are willing to spend more money with companies that boast a history of quality customer service. To keep the numbers high, businesses are changing... Read More

Are you neglecting your most valuable business asset? Do you even know what your most valuable business asset is?

Unlock the hidden profit in your micro business

If you’re really serious about working less and earning more, you have to become ... Read More

Now that social media dominates communication, it should come as no surprise that 80% of companies are planning to incorporate social media into their customer service strategies in 2013. Take a look at the power of social media and why companies that plan to succeed must become more responsive. Read More

This week we review GimeTalk a live chat app that gives you that something. You can now interact with the people visiting your website just as you would if they came into your physical store or office. Read More

The current economic climate is causing customers to be more selective about where and with which businesses they spend their money. As a result, many companies are losing customers at a rapid rate and “Improving the customer experience has risen to the board level.”

However, many companies focu Read More

As a small business owner it is critical that you deliver on the promises that you make to customers. Learn the 3 tips to ensure that you are over delivering on your customer processes. Read More

Find out how to make your customers fall in love with your business to ensure a blossoming long-term relationship. Read More