An untapped opportunity to delight your customer, enhance engagement, and increase retention lies in proactive live chats.

As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.

Not only that, proactive live chat increases sales vo Read More
4 Ways Cognitive Technology Can Enhance the Customer Journey

Cognitive Technology Should be on every marketers radar when seeking marketing tool to improve the customer journey online. Read More

3 Ways to Design a Flawless Customer Experience

3 Ways to Design a Flawless Customer Experience  - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 263 days ago
Made Hot by: LimeWood on January 28, 2018 12:09 pm
If you’re a business owner, you’ve undoubtedly made customer service a major priority. You’ve figured out a way to make a customer’s time in your store or office simple and carefree. For customers that walk in through your front door, you’ve got their experience covered. But what about the customer Read More
To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction. Read More

4 Productivity Tips for Customer Success Managers

4 Productivity Tips for Customer Success Managers - https://blog.hubspot.com Avatar Posted by LashonMcclure under Customer Service
From https://blog.hubspot.com 265 days ago
Made Hot by: problogger78 on January 25, 2018 3:09 pm
Read these productivity tips for customer success managers to help you spend more time more effectively working with your customers.
Read More

Honest copywriting in a world of fraud

Honest copywriting in a world of fraud  - https://clearcopywriting.com Avatar Posted by Aaron under Customer Service
From https://clearcopywriting.com 282 days ago
Made Hot by: logistico on January 11, 2018 12:50 pm
When it comes to promoting copywriting services, the issues of business ethics and integrity are seldom mentioned. Read More
You represent your brand, but if your brand doesn’t offer anything to the public, you’re not likely to attract customers. It needs value. Fortunately, your brand most likely began with a good idea, and it can provide real value to clients. The trick is communicating that to your audience and being Read More

The Gifts My Small Business Clients Give to Me

The Gifts My Small Business Clients Give to Me  - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 287 days ago
Made Hot by: businessgross on January 3, 2018 2:28 am
This time of year, I’m typically writing articles about the importance and value of sending clients gifts. While I completely advocate doing so (and am pretty proud that I ordered my client gifts in November!), this post is about something more intangible. Read More
Email templates can be a great tool to help streamline your responses to customers—but they can also cause communication problems. Here’s how to use them correctly to help improve your customer response process. Read More
#Chatbots in general are working successfully in providing users, customers and partners with a point of contact across any device or platform, that can address pressing questions cost-effectively, 24/7. Read More
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Shane Gibson @ShaneGibson Takes Social Marketing to a Global Audience

If you have any doubts about the power of social media as a global marketing tool, just talk to Shane Gibson. As … More
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