Learn how you can have your customers raving about you so they're doing half of your marketing for you. Hint: customer service is everything. Read More
For your small business to be No. 1 when it comes to customer service, each customer experience must be exceptional. Providing exceptional customer experiences, will help you stand out with customers. Follow these 7 Rules for success. Read More
Recently I traveled to Canada and each night we stayed at a different motel/hotel. We were on motorcycles and we all were tired when we arrived at a destination later each afternoon. There were 3 of us couples traveling together.

On our third evening, we came to the Pinecone Motel. It was an old Read More
Nurturing relationships with customers is a fundamental part of any business. Regardless of field or domain, retention is the secret ingredients to boosting leads and keeping your business on the floating line. Social media can be your best ally for nurturing prospects; but it can also be your wors Read More
We’re used to associating engagement and activation with badges, mails and notifications.
But user activation is a very broad subject that involves so much more than gamification and UX design.

User activation and retention are deeply connected to human interaction and emotions. Read More
We live in a world where we expect almost instant gratification in most things.

Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best.8 Read More
You may have great buyer personas and a knockout marketing plan, but if you're not surveying effectively, you could be missing out on crucial data. Read More
Sometimes giving feedback to a large, popular company can feel like a waste of time. Just one voice in a sea of millions yelling their opinions can’t make much difference, right? But even the largest companies rely on customer feedback to grow and improve. Read More
Jay Baer is the brainchild behind Convince & Convert – a digital marketing powerhouse that supplies services to some of the biggest brands in the country, including The United Nations, Allstate, Cabela’s, and Cisco.

Jay was kind enough to sit down with us and talk about social customer service. Read More

What Small Businesses Can Learn from Big Airlines' Woes

What Small Businesses Can Learn from Big Airlines\' Woes Avatar Posted by jondyer under Customer Service
From https://dyernews.com 207 days ago
Made Hot by: PMVirtual on May 20, 2017 11:08 pm
While now may be a bad time to be in the airline industry (or running a carrier's Twitter account), their recent woes can be a teachable moment for entrepreneurs in all fields. The overall lesson boils down to this: customers are key. It used to be said that, when a customer has a bad experience, t Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Brad Smith Fixes Your Marketing Plan @BradleyESmith

The founder of FixCourse likes to do just what the name of his Website implies, fix your business to increase revenue … More
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