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It’s better for dissatisfied customers to talk to you than about you. Here are a few things to consider for gaining more insight into your customers’ “wish lists” as a way of providing them with positive customer service experiences up front. Read More

Customer service is as much an art as it is a science. Tools like knowledge base software and customer portals make it easier for your customers to find solutions to many pressing issues on their own. But what happens when your customers have a new or unique problem not covered in your help docs or Read More

Going away for the holidays? Whether you’re taking a trip to see the relatives, going on a road trip with your family, or flying solo for some much-needed decompression, you’re not going to have a restorative trip if you create enough vacation stress to override the relaxation factor. Vacation shou Read More

There are more creative ways to thank your customer than just saying "Thank you." Here are 4 unique ways in which you can do that to build customer loyalty. Read More

In our ‘always on’ digital world, your consumers are constantly watching you. If you don’t want to lose consumers in the event of any crisis, you should always properly respond to the crisis.
According to the 2019 Crisis Impact Report by Crisp, 90% of consumers say they are likely to shop with a b Read More

The way your customers interact with your company, that experience, defines to them what your brand is all about. Make sure that customer experience is a positive and memorable one. Read More

In today's rapid-paced digital age, consumers expect to be treated on a personal level. Businesses that can understand and establish the connection can beat the competition on any day. Read More

An overview of the necessary parties needed for the development of a successful success plan that supports the company vision. Read More

In one of my previous posts, I wrote about the superpowers of product marketing managers by drawing some inspiration from the popular Netflix series Stranger Things. This time around, I’m going to use the 2003 romantic comedy, How to Lose a Guy in 10 Days. Read More