You may have great buyer personas and a knockout marketing plan, but if you're not surveying effectively, you could be missing out on crucial data. Read More
Sometimes giving feedback to a large, popular company can feel like a waste of time. Just one voice in a sea of millions yelling their opinions can’t make much difference, right? But even the largest companies rely on customer feedback to grow and improve. Read More
Jay Baer is the brainchild behind Convince & Convert – a digital marketing powerhouse that supplies services to some of the biggest brands in the country, including The United Nations, Allstate, Cabela’s, and Cisco.

Jay was kind enough to sit down with us and talk about social customer service. Read More

What Small Businesses Can Learn from Big Airlines' Woes

What Small Businesses Can Learn from Big Airlines\' Woes - https://dyernews.com Avatar Posted by jondyer under Customer Service
From https://dyernews.com 455 days ago
Made Hot by: PMVirtual on May 20, 2017 11:08 pm
While now may be a bad time to be in the airline industry (or running a carrier's Twitter account), their recent woes can be a teachable moment for entrepreneurs in all fields. The overall lesson boils down to this: customers are key. It used to be said that, when a customer has a bad experience, t Read More

5 Fun and Inexpensive Customer Appreciation Ideas

5 Fun and Inexpensive Customer Appreciation Ideas - https://www.fundera.com Avatar Posted by fundera under Customer Service
From https://www.fundera.com 462 days ago
Made Hot by: luvhealthcare on May 17, 2017 4:38 am
Customer appreciation doesn’t have to be complicated or expensive. With a little creativity and thoughtfulness, you can show your customers just how much you appreciate their business. Recognition, a kind note, or thoughtful gifts can deepen business relationships tremendously.

Read More

How to Manage Dissatisfied Customers

How to Manage Dissatisfied Customers  - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 475 days ago
Made Hot by: SimplySmallBiz on May 1, 2017 7:56 pm
The customer satisfaction is one of the important parts in developing the brand loyalty. The impact of the brand reputation lies on the responses that the customers make. Each potential customer has the power to be company’s best advertiser or the customer’s who went with frustrations. Make your u Read More
Facebook is working hard to partner with other service providers and bring an updated version of the Messenger chat box to companies that are interested in using it to communicate with their customers. Instead of being peer-to-peer only, Messenger can now be used by customer reps to talk directly t Read More
Customer service is one of those things that can either make or break your company.

You can have excellent products, excellent ideas, or excellent pricing, but if you fail at customer service, chances are you’ve just turned your customers away for good. Read More
Chatbots, are new, exciting, and have excellent participation rates compared to older channels! We've discussed the why quite a bit, but now we'd like to start talking more about the how. Let's say you're sold, and you want to include a chatbot in your latest work. Where do you begin?

The first Read More
Is it you or have your clients become more demanding over the last several years? It's probably a little bit of both if you've missed the clues on the trends... Here's the perfect low-cost solution that will have your clients loving you and referring new business to you. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Allison Semancik Helps Ideas Sprout @AllieMiami

After years of working to cultivate other people's small business gardens, Allison Semancik decided to plant some seeds … More
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