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Infographic about the top 28 CRM and Social CRM apps with critical information on how to choose the best option for a business. Read More

What is your company doing to WOW your customers and everybody you come in contact with? Does your company have a system or method in place to do this consistently? Read More

Find out how to assess and grade your clients to figure out which ones you should be focusing on in your sales and customer service. Read More

We’re in an age where technology is thriving and in many cases, people have replaced face-to-face time with Facebook, Twitter, LinkedIn, Skype, conference calls, IM and texting. Maybe we should challenge some of the current mediums of communication and remind people that face time has real value. Read More

Whenever you are representing your small business, you have to take off your operations hat and don your marketing cap. Conversations with the customer absolutely matter and even though you might lose a few dollars in the process, it’s worth every penny in terms of mind share because the effects ar Read More

Many local businesses are content if customers seem “generally satisfied.” Others aspire to something more — they seek the kind of passionate customer satisfaction that inspires glowing thank you letters and backyard fence referrals. Here are eight ways to spark customer love:

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I recently decided that I was going to own a game console. Anyone that has been properly bombarded by marketing messages will probably tell that the fight in this field is betweek XBox (Microsoft), Play Station (Sony) and Wee (Nintendo). Naturally, my first task was to get informed about the differ Read More

Is your business making important decisions based on a few vocal customers? Are you making your business worse for the majority of customers because of a few bad seeds that are abusing the system? Read More

No matter if you're selling jewelry, consultancy services or smartphone apps, we are all customer service representatives. Authentic customer service is more than a smile. Read More