Don’t fear customer reviews! Instead, handle them in the right manner: with an open mind and an appreciative heart. Read More
While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience. She followed up our initial conversation with the questions below. Instead of shooting back quick answers, I took the time, maybe too much time, to thoughtfully reply as if I were go Read More
What’s key to business success? Customer satisfaction, say almost all (97 percent) business executives.
This not-so-surprising insight comes from a YouGov survey of 503 business executives, commissioned by HundredX, a technology company that provides enterprise level listening solutions. And an im Read More
Books are a great investment, especially for entrepreneurs who constantly need to stay abreast of the newest trends in business.

Great books—especially those written by experts—can provide you a close look on business management, letting you improve your processes. Read More

Why Customer Service is the Best Form of Marketing

Why Customer Service is the Best Form of Marketing Avatar Posted by nlagunzad under Customer Service
From http://www.smarthustle.com 626 days ago
Made Hot by: robinandy58 on October 6, 2016 9:05 am
What really convinces customers to stay are not dazzling ads but meaningful relationships built through a series of proactive interactions. Read More
In a customer-driven market, trust is your most valuable asset. Building customer trust is the surest way to outshine your competition. Read More
Personal bad habits can most certainly affect your business. Business owners need to identify what mannerisms, habits or personal quirks are perhaps driving customers away. Read More
Have you ever been so infuriated by a company’s customer service that you broke your phone? On the other hand, how incredible is it when a company has fantastic customer service?
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No matter whether you’re getting your business off the ground or you’ve seen your company sail past the five-year landmark, you’re engaging with your customers on some level. Read More
Harassment is a pervasive problem across many social networks, regardless of the level of anonymity they provide. While reporting tools, troll indexes and other initiatives help sites moderate content, individuals have few tools at their disposal for fending off harassment from other users. Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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David Leonhardt: SEO Small Business Writer

Meet David Leonhardt, our most recent BizSugar "Contributor of the Week" on Facebook. It's a little recognition we … More
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