Have a look at Gene Marks' do's and don't's in the customer service space. With a long time background in small business, Gene shares his observations of the good and bad he's seen with owner's and their customer relations. Read More

Building Customer Trust in 5 Easy Steps

Building Customer Trust in 5 Easy Steps   - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 682 days ago
Made Hot by: advertglobal on November 8, 2016 10:51 am
Here are 5 steps to help you build customer trust in a business relationship and develop a strategy for success in sales. Read More

Should You Ever Fire A Customer? - CEO Hangout

Should You Ever Fire A Customer? - CEO Hangout - http://ceohangout.com Avatar Posted by amabaie under Customer Service
From http://ceohangout.com 682 days ago
Made Hot by: profmarketing on November 7, 2016 8:59 am
All throughout our business career, we’ve been conditioned to believe that “customer is king,” and we need to do whatever it takes to satisfy the customer. Here, a few entrepreneurs are asked, "Should you ever fire a customer?" Read More

How to Quickly Train a New Remote Support Team

How to Quickly Train a New Remote Support Team  - https://www.process.st Avatar Posted by Ihya1324 under Customer Service
From https://www.process.st 683 days ago
Made Hot by: Angie593 on November 6, 2016 10:30 am
Working with a remote team can vastly increase your talent pool, save significant amounts on office overheads (on average $11,000 per company), and allow your staff to work in ways which suit them.
Read More
Don’t fear customer reviews! Instead, handle them in the right manner: with an open mind and an appreciative heart. Read More
While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience. She followed up our initial conversation with the questions below. Instead of shooting back quick answers, I took the time, maybe too much time, to thoughtfully reply as if I were go Read More
What’s key to business success? Customer satisfaction, say almost all (97 percent) business executives.
This not-so-surprising insight comes from a YouGov survey of 503 business executives, commissioned by HundredX, a technology company that provides enterprise level listening solutions. And an im Read More
Books are a great investment, especially for entrepreneurs who constantly need to stay abreast of the newest trends in business.

Great books—especially those written by experts—can provide you a close look on business management, letting you improve your processes. Read More

Why Customer Service is the Best Form of Marketing

Why Customer Service is the Best Form of Marketing - http://www.smarthustle.com Avatar Posted by nlagunzad under Customer Service
From http://www.smarthustle.com 714 days ago
Made Hot by: robinandy58 on October 6, 2016 9:05 am
What really convinces customers to stay are not dazzling ads but meaningful relationships built through a series of proactive interactions. Read More
In a customer-driven market, trust is your most valuable asset. Building customer trust is the surest way to outshine your competition. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Adam Connell @adamjayc Goes from Guitarist to Guru

Adam Connell's career didn't start out like most in the marketing field. Today, he's the operations manager for a U.K. … More
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