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A thought provoking article on self-service and the customer experience. What drives your decisions? Read More

Are Veteran-owned small businesses getting loans? Read More

This 3,000+ unit franchisor is well respected in the franchise industry... Read More

Having consensus that you have things under control may feel good, but it does not take away the fact when you look at your pipeline, there is nothing there. Read More

I'm now preparing a speech for an important French political "university" and I read a lot about sentiment analysis that some companies are proud to automatically track. The thing is that I don't believe at all that it's yet relevant, or that it'll be one day. Read More

Social media is fast becoming a standard element in the marketing mix of major consumer brands. And with good reason: never before has such a creative landscape existed for people and the brands they love to interact, share stories and build relationships — in all directions. Read More

As Simon mentioned in welcoming me aboard, I have been writing an employment law blog for nearly 7 years now, which is hard for me to believe. At that time, there were only a few active legal blogs in Canada and over these past 7 years I have watched this space develop into a vibrant hub of information sharing, discussion and debate. So for my firs Read More

When was the last time you stepped outside your working comfort zone? Amber's recent post about business success mentioned having to “do things we're uncomfortable doing, like — 'putting ourselves out there.'” Her post reminded us how often we deny ourselves certain possibilities simply because we're uncomfortable with giving something new a try. Read More

A look at the way in which a business transfer agent represents a business and their dishonesty/stupidity in mis-representing it. Read More

At one time I considered going back to University to get my MBA, however at this time I was also flying around the country and overseas for business. I enjoyed the buzz you get when an aircraft takes off and thought it would be even better flying a light plane. As I couldn't afford to do both I had to make a choice. Read More