There is a Customer Experience revolution that now is taking place. Take notes and model how Marriott Moments use Conversational Experience Marketing to redefine Customer Perceptions and the future. Read More
Since Social Media Marketing started to make an impact on the Hotel Industry we have started to see some important shifts in customer behaviors. And today these shifts bring on new changes in the Hotel Industry. Going forward Hotels will have to start to focus on design your brand for a Customer Ex Read More
If you are looking to drive your business forward, then you may wish to consider getting rid of voicemail and having real people answering your calls. Read More
How to Explode Your Customer Satisfaction Through Payment and Billing Options

If you’re doing business online, payment and billing processes have probably the most direct impact on customer satisfaction.

Make sure you’re not driving customers away with something that could be easily resolved. Read More
With these five tips, you can fully harness the power of social media to create the business growth you desire. Read More
We look at what businesses can do to improve their customer service and boost their brand image to earn financial benefits. Read on! Read More
Enter customer success, the secret behind every beguilingly-supportive brand you’ve ever come to view as something akin to a friend. Not familiar? No problem! In this piece, we’re going to cover everything you need to know, starting with what exactly customer success means and going all the way to Read More
If you are looking for accounting outsourcing solutions at the moment, these are the following six things your CPA firm can expect to enjoy: Read More
Customers are notoriously difficult to get, but they’re incredibly easy to lose. Make sure you don't have these things in your business. Read More
Community, Innovation, Creativity and a new Culture are all key components of why improved engagement rates and customer experience management will make Hotels more successful than ever.

If you have a Social Media presence (and who doesn’t these days?) as a Hotel, then you’ve probably Read More

Roy Opata Olende @RoyBoss Targets Employee Engagement

Roy Opata Olende has some insight what will make your employees work more effectively. He didn't plan to become … More
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