A recent research report from Oracle Hospitality reveals some surprising results indicating that millennials craving an individualized experience have more trust in Hotel Loyalty Programs.

The research also uncovered a surprising divide in perception between how Hotels view loyalty pro Read More
As customers, we don't swallow the pill, so why would we dole it out from the other side? Lying might SEEM like the easiest way to solve a problem and string a customer along, but that's garbage and we know it. Here's a look at how transparency and honesty play heavily into the CS game, from first Read More
Make your customers happy, and keep them paying the subscription. This guide will teach you how to stop users abandoning your software before they’ve seen how awesome it is. Read More
What makes or breaks a business is a customer. However well planned, well laid out and executed a business idea might be, if the customer goes back unhappy then keeping your business afloat becomes an uphill task. Let’s have a look at ideas that can help you keep your customers happy.

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These 10 Best Selling PlayStation 4 video games are waiting for you

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Customer satisfaction is what a business is all about. Obviously if there are no customers, there is no business. This is why it is very important that we know what our customer's wants or needs for them to be returning... Read More
We covered six strategies that would help you implement immediate measures for customer retention strategy reform. Of the six, the fourth recommendation (“demonstrate product value”) gained some interest and sparked curiosity from our readers.

Because of this, we decided to write this post to ex Read More
In today’s marketplace Hotels is challenged by technology, Social Media, New Media, Digital Media and consistent innovations. And today mindshare represents the space your Hotel represent in this marketplace.

It is important to understand Hotel Marketing makes up the Marketplace. The m Read More
4 actionable steps, 101 researched statistics, and 1 secret step revealed. How you can finally implement a Live Chat Customer Success strategy this year.
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How to Meet the Demands for a Digital Customer Experience

We all know businesses must innovate to keep up with customer expectations.

From food companies reducing sodium in TV dinners for the health-conscious, to car manufacturers producing electric vehicles for the environmentally conscious, Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Lori Byron @LoriByron Turns Clients Into Superstars

Lori Byron believes any business owner or entrepreneur can be a superstar. With a love of reading and writing going … More
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