As your business and your customer base both grow, your customer service endeavors will have to grow with them. If you can’t afford to increase the staff of your customer service department, there are a number of tools that you can use to aid the staff you do have with their daily tasks. Read More
Scaling customer support is an exciting moment in a company’s life. ut it also can signal a time of difficulty and possible danger. As you grow, you need to maintain − or even improve − the quality of your customer service to meet the growing demand, and this is no easy task. Read More
Smart companies understand their customers and their needs. They provide the value their customers are looking for at the right price. Read More
How does one create loyal customers? A study by ClickFox found that the best way to build customer loyalty is by providing exceptional customer service. Use of customer service software can transform the way you communicate with your customers. This article descrives 8 of the most common benefits o Read More
A VoC program is the key to customer success for any company that wishes to achieve delight and create advocates out of their customers.

Do you want your very own champion customer sharing their positive opinions to everyone (hmm, maybe a blog community…) on your behalf?

Listening to what the Read More
More than a decade ago, there were only two ways to contact a company – by phone or by fax. Today, you can take your pick; phone, email, live chat, SMS and social media. The list appears endless.This article highlights the benefits of consistent service quality and explains the best practices for t Read More
SaaS companies rely on their CSMs to build and develop customer relationships that will turn clients into advocates.

It’s now more important than ever that companies find the individuals that will work towards increasing retention and encourage return users. Read More
Don't overlook these factors and keep your customers satisfied while you grow.
Neglecting your customers during your busy and noisy worklife is quite likely to happen. It is absolutely certain that it will backfire at you.
Read in this article useful tips on how you can avoid dissatisfied custom Read More
This post outlines 17 actionable retention strategies intended to increase user retention and engagement on mobile and desktop apps.
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I have a challenge for you….first, I’d like you to check our list of resolutions for customer success managers. Second part of the challenge, is making this list a company-wide goal. Third part of the challenge is reporting on progress. Tell us what successful moves you made to get closer to you go Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Congratulations! Brother CreativeCenter "Back to Business" Contest Winners

We're thrilled to announce the winners for the Brother CreativeCenter "Back to Business" contest! First, a big shout … More
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