Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

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It is the wish, desire and target characteristic of every businessman as good as attract additional and accessory people towards his products or services irrespective hinting (at) the size suggestive of his organization, and this is because he is willing as good as make spare money. In order commen Read More

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If you have launched a new site or are planning a major sales blitz this year you might want to consider the Online Business Marketing Plan Development process from RetailBizMD, created using our extensive "on the job" experience. ..The RetailBizMD... Read More

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"While weaker firms are investing more heavily in standardised service processes, leading firms are prioritising staff training and development, and also working harder to define service standards and goals." This was one of the conclusions of the Economist Intelligence Unit report, which questione Read More

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The bottom line? 85% of customers are willing to pay more than the average price for a product for a pleasant customer experience.

So where do you begin?

Here are three basic communication channels to consider to improve customer communication and to provide your customers with a memorable ex Read More

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Because of this, the client was unable to demonstrate a key product, which meant that he lost an important sale.

Tim does his best to reason with his client, but nothing he says helps the situation. The client only gets angrier, shouting accusations and spiraling further into a rage. W Read More

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Alan Gleeson relates a tale of good customer service, the sad paucity of such service, and the importance of having the right tools for the job. Read More

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Poor customer service isn't a headache just for consumers; it's a problem that vexes senior managers too. Balancing the trade-offs between the cost of services and the customer experience benefits they provide is difficult. Ensuring that frontline workers can efficiently and consistently execute se Read More

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According to a new study conducted by a telecommunications provider, more small and medium-sized businesses are recognizing the benefits of implementing a hosted phone system within a cloud-based environment.

In fact, roughly 14 percent of survey respondents said they have a better understandin Read More

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Salesforce.com just unveiled Desk.com (formerly known as Assistly), which is likely to open the world of online customer service to thousands of small businesses. There is much more to this news than just a name change, it promises to revolutionizing customer service for small businesses. Read More

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Contact centers, like the rest of the telecommunications industry, are going to experience some changes in 2012. As a way to remain competitive to other companies, executives should stay ahead of the pack and learn of the trends before they occur, enabling them to be better-prepared when the time f Read More


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