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The relationship between a company and its customers has always been important, but it seems like delivering top-notch customer experience is getting more critical in today’s market. Interactions between brands and their consumers are becoming increasingly more customer-driven thanks to the power o Read More

Most companies know that long-term customers are the lifeblood of their business...rather than waiting to see whether a particular customer “deserves” special treatment, try treating every patron as special right from the start. Read More

Good social customer services wins customers, prevents PR disasters. There is no excuse not to be aware of what’s being said about you online, not to engage with your customers and not to deal with issues as they arise. Read More

WOW your customers and you'l be able to give them a memorable and lasting last impression that can help you spread WOM. Read More

Technology has been streamlining store processes for over a decade now, from cell phones to self-checkout machines to tablets. Each device is created with the goal of making purchases quicker and easier in order to provide excellent customer service. Tello and Pay by Name by Square are two tools th Read More

So what can dealing with a toddler teach us about delivering better service to our customers? I’d like to share a few observations that I’ve garnered from my life with my spirited daughter. Read More

Sometimes we come up with an invention which we believe is a no-brainer. It is a "sure winner, the innovation of the year", but later we are surprised that it is not appreciated at all on the market as it was internally within the company. In other cases we conduct thorough Customer Preference Test Read More

Scott Hintz, the co- founder of TripIT offers some sage advice on how to approach your business in terms of customers support, hiring and attitude. Read More

I’ve discovered Curry’s Auto Service, a local small business that carries on a conversation extremely well with the community and customers via a blog, Facebook, and Twitter. They even take pictures of cool customer cars and post them on Twitter!

Curry’s Auto Service has locations across Norther Read More