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Customers who connect with you across the digital space can be an excellent resource for opinions and information, but it can be hard to connect with them when you really need them. Rather than reaching out to your social audience as a whole, you should connect with your core group of super fans. H Read More

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What makes a successful relationship between a client and a marketing provider? As a partner in an online marketing agency, we always strive to find the right formula to keep our customers engaged. After many years we have found that it’s not that complicated. Here are a few simple rules to keep yo Read More

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Brian Solis, Author of “What’s the Future of Business: Changing the Way Businesses Create Experiences,” joins Brent Leary to discuss the importance of creating fluid, memorable and enjoyable customer experiences in business and across marketing channels. Read More

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Negative online reviews are worse than a pudding stain on white pants. However, responding and reacting to these reviews can transform a problem into an opportunity. Read More

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The hotel, motel and accommodation industry continues to thrive even in tough economic times. The following article highlights some important points to consider if you are thinking about investing in this niche. Read More

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Read 5 tips on how to host a great customer event. Customer events are a good way to stay in the know with your customers' business and keep your company relevant to them. Read More

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Good customer service is about building strong relationships with customers. Organize those relationships with customer relationship management (CRM) software. Learn how a good CRM system can help boost sales, improve customer service, and make you and your employees more efficient. Read More

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Uh oh. Ever have that feeling—the sense of dread of knowing that you messed up? And not just a little bit—a HUGE error. We’ve all done it. Read More

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When you are working in a traditional work setting, relationship building – whether with your customers or team mates – is easy. Learn how to build strong effective working relationships. Read More

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For a long time now the practice that many businesses employ is never saying no to potential customers. It’s the aim-to-please attitude that has gotten so many deals closed through the years, taking what would have been missed opportunities into smashing sales many can only ever dream of. Read More

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