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A short story to inspire you to use social media for business to reach your target market online.

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In an ideal world, everyone would have experience and knowledge around social strategy, integration, execution, management, testing, and measurement, and everyone would know how to spend dollars correctly to make things happen efficiently, creatively and with relevance, but that is not the case. Read More

Travel abroad is a bit more complicated than traveling within the US. Contact with the State Department is essential to making the trip smooth both for business and pleasure. Read More

Is your blog confusing your existing & potential customers? Are you giving them what they’re looking for when they visit? Try these three suggestions. Read More

Every business is looking to have satisfied customers. In fact, you are looking for customers who are so satisfied, that they will evangelize your product. A large part of customer satisfaction comes down to what they expected in the first place and what you sold them. Read More

Learn three necessary customer service procedures for customer service recovery and provide superior customer service quality in resolving customer complaints. Read More

We need to understand how our customer arrived at their current understanding of their needs and perceptions of our solutions. Read More

Many companies make the mistake of treating QR Codes like regular URLs. Treat them like super zoom lenses. Read More

Want to know how to search engine optimize? Watch this recording of my "SEO in Everyday English" webinar and I will walk you through the way I implement SEO step-by step! Read More