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Every business is looking to have satisfied customers. In fact, you are looking for customers who are so satisfied, that they will evangelize your product. A large part of customer satisfaction comes down to what they expected in the first place and what you sold them. Read More

Learn three necessary customer service procedures for customer service recovery and provide superior customer service quality in resolving customer complaints. Read More

We need to understand how our customer arrived at their current understanding of their needs and perceptions of our solutions. Read More

Many companies make the mistake of treating QR Codes like regular URLs. Treat them like super zoom lenses. Read More

Want to know how to search engine optimize? Watch this recording of my "SEO in Everyday English" webinar and I will walk you through the way I implement SEO step-by step! Read More

Developing linkable content, a term I use loosely, for a site has always been a great way to develop links. Instead of the typical written content I'm ta... Read More

Women in business have successfully made a place for themselves over the years and continue to be a symbol of growth in the business sector. Read More

Though it may be hard to put a monetary value on it, your business’ reputation and brand image are vital assets. As such, when it comes to maintaining your online presence, paranoia should strike deep.
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There is a lot of value in being known as a local expert. As entrepreneurs we all need to start somewhere and what better place to begin than your local market where all your connections lie. When you start your own business you have a ton of motivation and want to grow quickly and many make the mi Read More