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Landing that enterprise sale is like nabbing your white whale -- but they can drag through the pipeline for months, maybe years. By taking a look at General Assembly (pre-$413M acquisition), we noted some key processes and takeaways they employed to shorten their sales cycle and land their white wh Read More

As customers, we don't swallow the pill, so why would we dole it out from the other side? Lying might SEEM like the easiest way to solve a problem and string a customer along, but that's garbage and we know it. Here's a look at how transparency and honesty play heavily into the CS game, from first Read More

Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More

Time blocking is not a new developer practice, but this article does a good job of explaining the methods and benefits behind the idea. And even though it's written for developers, it's a great practice for anyone who's day is task-based. Read More

I don't think it's news to anyone that first impressions play a crucial part in how customers and potential customers feel about your business, but maybe it's become so much of a cliche that we've become complacent on checking ourselves. It's easier to make a good impression than to correct a bad i Read More

Several people have conducted studies that show that long form content performs better than short content when it comes to social shares and SEO. But if that's the case, then why are popular blogs still using short content? This article takes a closer look at why short content can sometimes outperf Read More

Taking the typical product-market fit and turning it on its head to serve enterprise (dubbed the product-money fit) this article introduces a more efficient way to sell to enterprise-level customers.

Two big things here: Product and People.

Understand your customer and their needs -- how wil Read More

People are always trying to sell you on how difficult SEO is in hopes that you'll outsource to an agency. But SEO is pretty cut and dry. This straight forward flowchart makes SEO easy. Read More

When you want to keep up with the competition and the future of work, but aren't sure where to get started, this article is a good place to start. Read More

Who else wants to become a guest blogging rock star? If you’re looking for guest blogging sites where you can post your guest posts in 2018 Read More