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Want to know how to build product support that’s actually great? It’s not enough to offer it––you want to scale as you go but be as productive as possible. It goes into some key ingredients to make that possible, e.g. AI-powered knowledge base, chatbots, support analytics. Read More

Traditionally, customer relationships and interactions were perceived on a one-to-one basis; one customer:one business. But with the marriage of so many technologies, that's shifted to a one-to-many relationship, which means providing a seamless CS means working together across organizations. Read More

"The customer wants a seamless experience. You and your organization want to provide them with that experience. Although the customer may not care how you achieve this, it's an absolute must that your business does." Read More

Not into the tips, hacks, and schemes that (falsely) promise to explode your revenue overnight? Me either. Instead, here are five simple and effective strategies to make ecommerce pricing and revenue optimization better, not just more complex.
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What's Product Information Management and why do you need it to keep an ecommerce platform running smoothly? More importantly -- how do you pick the right one? Read More

Retail brands spend way too much time managing shopping feeds data. Here’s how to make the process less crazy—and more scientific. Read More

Black Friday, Small Business Saturday, and Cyber Monday are less than a month away -- if you haven't started your holiday marketing plan, now is the time to get a jump on strategy. Promo and Outbrain joined up to create this free, uncaged e-book. Read More

Ahhh, the beauty of choice. There are dozens of options for creating beautiful, usable, forms, surveys, and landing pages -- this article takes an in-depth look into three of them to contrast in compare. Read More

Employee turnover due to poor onboarding practices is an unfortunate and senseless reason to lose a good recruit. But, it's all too often a new employee comes in, fills out the paperwork, does some computer and live training and then boom -- it's to the wolves for them. There are better ways. Read More

Landing that enterprise sale is like nabbing your white whale -- but they can drag through the pipeline for months, maybe years. By taking a look at General Assembly (pre-$413M acquisition), we noted some key processes and takeaways they employed to shorten their sales cycle and land their white wh Read More