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To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction. Read More

Earning profits on low price items requires planning. To ensure earnings, a merchant has to selectively choose their inventory: goods with low costs and high demand to ensure high turnover. By selling low-cost goods frequently, merchants can earn profits on products at low price points. Read More

Continuing education in professional development is vital to keep up your career. One major talent that is often ignored is how to give a proper presentation. Whether your writing a business report, updating your team, or developing an investor pitch, and you are not sure where to start, this 12-ch Read More

Customer experience is such an integral part of any business, that it's surprising to realize how many people neglect their building blocks. This infographic lays out stats on 5 key components: perception, interaction, friction, issue resolution, and communication. Read More

Technology has been playing a key part in business for a while now, and it's always changing. With several aspects of business operations moving to automation, the lengths we can reach to provide better customer service, better product, a better customer experience, and optimize workflow is endless Read More

Different perspectives and backgrounds can lend heavily to problem-solving when you utilize such things from your team. Some might keep the ketchup in the fridge and some might keep it in the cupboard, all for their own reasons. Differing reasons lead to differing solutions, creating a larger pool Read More

It seems like something so small, but it can be so important. Make sure your email signature is saying the right thing about you and your business. Read More

Should you get a credit card for your small business? And how do you go about getting the right one for you? This guide is here to help figure all that out and how to use the card wisely once you get it to keep your small business moving forward. Read More

How do YOU demo? I couldn't believe the amount of "do nots" that show up on this list that I have personally sat through for a software demonstration. While it is important to know your product and hone your people skills, these 14 tips will help take your demo to the next level. Read More

Employee poaching essentially means to hire employees for the competitors. Employee poaching is done in those industries where specialized skilled employees are required. The poaching of employees is aggressively practiced in most of the corporate’s across the world. Read More