Customer Service | Small business news; tips; networking

3 Steps to Resolve Bad Customer Reviews and Feedback - http://lonelybrand.com

Posted by lonelybiz under Customer Service
From http://lonelybrand.com 3905 days ago
Made Hot by: mikehartman1 on August 26, 2013 3:20 pm

Losing a customer or failing to meet his or her expectations can be scary. It’s important to remember, though, that you haven’t lost them yet. Research has shown that if you resolve a complaint in the customer’s favor they will do business with you again 70% of the time. The trick is reaching out a Read More

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Relationship Starved Customers Are Ready to Commit

Posted by dhennessy under Customer Service
From http://experts.allbusiness.com 3902 days ago
Made Hot by: LimeWood on August 26, 2013 4:57 am

Just when you think your customers are ready for a meaningful relationship, they are speed dating other companies like crazy. Making real, lasting relationships with Customer 2.0 means updating your sales playbook in the following areas. Read More

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The Power of One Simple Question

Posted by lyceum under Customer Service
From http://timberry.bplans.com 3905 days ago
Made Hot by: FutureVision on August 23, 2013 6:41 pm

By Tim Berry:

I like this. If you want real customer feedback, keep it simple. My friend Stephen Lahey, of Small Business Talent, understand email, and who he’s talking to, when he asks his small business owner clients one simple question: Read More

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The Psychological Price of Entrepreneurship

Posted by bigmoneyweb under Customer Service
From http://www.inc.com 3899 days ago
Made Hot by: Webdev1 on August 23, 2013 8:14 am

No one said building a company was easy. But it's time to be honest about how brutal it really is--and the price so many founders secretly pay. Read More

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5 Most Popular Online Payment Systems

Posted by Siraj under Customer Service
From http://www.blogcooters.com 3904 days ago
Made Hot by: seobromino on August 22, 2013 4:01 pm

Every Individual on the internet needs a medium to buy and sell services on the internet. Online payment processing systems are the best methods to do it. Here are some most popular online payment systems Read More

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Give a Little, Get a Lot: The 20/80 Rule in Business

Posted by aprilatwood under Customer Service
From http://www.scottsmarketplace.com 3906 days ago
Made Hot by: businessgross on August 20, 2013 1:07 pm

Utilizing the 20/80 rule in business means nurturing the 20% of your customers who are responsible for 80% of your sales. Read More

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Sharpen Your Customer Service Skills: 4 Trends You Need to Know

Posted by Rieva Lesonsky under Customer Service
From http://www.openforum.com 3908 days ago
Made Hot by: advertglobal on August 19, 2013 11:46 am

Customer service tips aren't just for those in the trenches; everyone—from junior staff still figuring out the difference between talking with a customer and talking with a college buddy, to you, the small-business owner—can benefit from improving these skills. Whether you're new to business or hav Read More

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Why Is CRM Worth It NOW?

Posted by Sian Phillips under Customer Service
From http://tweakyourbiz.com 3909 days ago
Made Hot by: Digitaladvert on August 14, 2013 2:16 pm

By Laura Abrar

As a small business owner it’s time consuming to keep track of all emails, forms and data which come at you from various sources, and figure out how best to use this information to tailor the latest marketing offers and services. Along with dozens of other important actions ‘curat Read More

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The Modern Strategy To Getting Call Center Metrics Right

Posted by janesheeba under Customer Service
From http://www.techbuzzonline.com 3912 days ago
Made Hot by: kingofcontent92 on August 14, 2013 9:37 am

A call center can have a significant impact on your firm’s success. Hence a call center’s performance needs to be measured, evaluated and improved, if possible. Read More

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Fake customer reviews - are they worth the risk?

Posted by bOnline under Customer Service
From http://www.bonline.com 3915 days ago
Made Hot by: centrifugePR on August 14, 2013 3:15 am

We all know that positive customer testimonials can serve as a great selling tool, but what about fake reviews? Discover the damage fake reviews could do to your company. Read More