Losing a customer or failing to meet his or her expectations can be scary. It’s important to remember, though, that you haven’t lost them yet. Research has shown that if you resolve a complaint in the customer’s favor they will do business with you again 70% of the time. The trick is reaching out and making things right while the complaint is still fresh in the customer’s mind. We’ve laid out the three steps to resolve bad customer reviews to help you make good.
3 Steps to Resolve Bad Customer Reviews and Feedback
Posted by lonelybiz under Customer ServiceFrom http://lonelybrand.com 3918 days ago
Made Hot by: mikehartman1 on August 26, 2013 3:20 pm
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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