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Not only do customer support communities make frustrated users feel more comfortable, they can also provide benefits for brands themselves. Read More

Customer service makes the world go round being at the forefront of economic success. The service sector makes up 75% of the UK GDP and 68% of the US GDP ... Read More

The bottom line of all these tips is to think from the customer perspective. If we take care of the customers all the other things in business are auto taken care for. Making him the center would grow your business world to heights never imagined. Read More

Rather than spending money to snag new customers, lavish some love on your current ones. There is no marketing department or chief marketing officer at 37signals. Read how they do "marketing" differently. Read More

"In such a saturated industry, it is difficult for any airline to differentiate the customer experience. The planes themselves are virtually identical. The food, if it exists, is universally awful. Airport security is conducted by an entity over which the airlines have virtually no control. And vir Read More

It’s hard to believe that 2013 is behind us. Now that the holiday season has just about come to an end, it’s time to think about how you will implement your customer service strategy in 2014. To help you start the year off with confidence, here are top 10 customer service trends in 2014, to ensure Read More

Technology is allowing companies to access customer service agents at any location around the world that can help with a query that a customer may have. Read More

If you want to focus more on social customer service this year, here are a few tips to get you started. Read More

Customer service can result in great success or ruinous downfall. Your first contact with a customer sets the tone and this is where content is king. Read More