3 Lessons In Customer Service From the Airline Industry

3 Lessons In Customer Service From the Airline Industry Avatar Posted by amabaie under Customer Service
From http://shanebarker.com 1346 days ago
Made Hot by: centrifugePR on January 19, 2014 1:56 pm
"In such a saturated industry, it is difficult for any airline to differentiate the customer experience. The planes themselves are virtually identical. The food, if it exists, is universally awful. Airport security is conducted by an entity over which the airlines have virtually no control. And virtually everyone who flies has a personal horror story."





Comments


Written by AngelBiz
1344 days ago

Daniel - You hit upon the right point when you said - "stellar customer service comes down to how the business interacts with the customer on a personal level." It is all about how to handle those individual interactions that matters. This is where front line employees come into play. They can make or break your reputation with how they handle customer complaints and difficult situations.



Written by lyceum
1344 days ago

Could you give examples of companies that have learned from the lessons? I would say: Virgin Air, Jet Blue, Ryanair and Norwegian. I look forward to the day when Zappos starts an airline... ;)



Log in to comment or register here.

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
Subscribe

Congratulations! Brother CreativeCenter "Back to Business" Contest Winners

We're thrilled to announce the winners for the Brother CreativeCenter "Back to Business" contest! First, a big shout … More
Editor's Picks


It's time to up your game with video on BizSugar!
Post your small business video to BizSugar today!
Share your small business tips with the community!
Have you tried BizSugar's new video posting feature?