3 Lessons In Customer Service From the Airline Industry

3 Lessons In Customer Service From the Airline Industry Avatar Posted by amabaie under Customer Service
From http://shanebarker.com 954 days ago
Made Hot by: centrifugePR on January 19, 2014 1:56 pm
"In such a saturated industry, it is difficult for any airline to differentiate the customer experience. The planes themselves are virtually identical. The food, if it exists, is universally awful. Airport security is conducted by an entity over which the airlines have virtually no control. And virtually everyone who flies has a personal horror story."



Comments


Written by AngelBiz
952 days ago

Daniel - You hit upon the right point when you said - "stellar customer service comes down to how the business interacts with the customer on a personal level." It is all about how to handle those individual interactions that matters. This is where front line employees come into play. They can make or break your reputation with how they handle customer complaints and difficult situations.



Written by lyceum
953 days ago

Could you give examples of companies that have learned from the lessons? I would say: Virgin Air, Jet Blue, Ryanair and Norwegian. I look forward to the day when Zappos starts an airline... ;)



Log in to comment or register here.

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
Subscribe

Suzie Poirier @aceconcierge Builds Virtual Partnerships

Growing a business, especially online, requires you to wear many hats. If you focus on all the little things, you can … More
Editor's Picks

Post your small business video to BizSugar today!
Did you know you can now post video on BizSugar?
Have you tried BizSugar's new video posting feature?
It's time to up your game with video on BizSugar!