Customer service tips aren't just for those in the trenches; everyone—from junior staff still figuring out the difference between talking with a customer and talking with a college buddy, to you, the small-business owner—can benefit from improving these skills. Whether you're new to business or have been at it for a long time, check out this list for ways to sharpen your customer service skills immediately.




Comments


Written by lyceum
901 days ago

Rieva: I remember when I got a birthday card from the hotel I stayed at in Taiwan, on my trip to Asia in 1992.

I agree that the key is follow-up. Do you have an app for that?! ;)



Written by Rieva Lesonsky
904 days ago

Personality is key!



Written by tcamba
905 days ago

Love these tips! Learned a lot especially with regards to following up and regarding scripts. There needs to be guidelines but you should also never forget to add your personality.



Written by bigmoneyweb
906 days ago

This is a very vital issue. Its of utmost importance that every business sharpens their customer service skills because, this can either make or break your business. If you don't know how to service your customers best then, you might end up loosing them. Thanks for sharing this with the bizsugar community.

Val



Log in to comment or register here.

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
Subscribe

Joanie Mann @JoanieMann Makes Sense of Business Technology

Many business owners find the changes in technology confusing. Cloud hosting, web-based accounting, online business … More
Editor's Picks

Post your small business video to BizSugar today!
Have you tried BizSugar's new video posting feature?
Did you know you can now post video on BizSugar?
It's time to up your game with video on BizSugar!