Customer service tips aren't just for those in the trenches; everyone—from junior staff still figuring out the difference between talking with a customer and talking with a college buddy, to you, the small-business owner—can benefit from improving these skills. Whether you're new to business or have been at it for a long time, check out this list for ways to sharpen your customer service skills immediately.


Written by lyceum
1161 days ago

Rieva: I remember when I got a birthday card from the hotel I stayed at in Taiwan, on my trip to Asia in 1992.

I agree that the key is follow-up. Do you have an app for that?! ;)

Written by Rieva Lesonsky
1164 days ago

Personality is key!

Written by tcamba
1166 days ago

Love these tips! Learned a lot especially with regards to following up and regarding scripts. There needs to be guidelines but you should also never forget to add your personality.

Written by bigmoneyweb
1167 days ago

This is a very vital issue. Its of utmost importance that every business sharpens their customer service skills because, this can either make or break your business. If you don't know how to service your customers best then, you might end up loosing them. Thanks for sharing this with the bizsugar community.


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