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My interview on the BizSugar blog! Join us as we talk about small business and social media in the near future. Read More

In a past blog entry I did a while back, I mentioned that social media can be used for customer service, along with a few other things, instead of the reason that most businesses will join a social media network which is for generating leads. We are seeing more companies willing to use social media Read More

A blog can be much more than a revenue stream or way to give your audience useful information. A blog can also be a forum. A way for your customers to engage with you one on one. This promotes dialogue and learning for both your customers and your business. Would you consider using your blog as a f Read More

If you have you seen Jeremiah Owyang’s rally around Second Annual Community Manager Appreciation Day on January 24th, you know it has grown some momentum since last year. Now cities like Boston, New York City and Burlingame, CA are hosting in-real-life events to give Community Managers a pat on the Read More

As one of the moderators at this site, I can relate to the following video clip from episode four of the comedy series, Moderation Town. The clip is featuring social media expert, Amber Mac. I recommend you to read her book, Power Friending: Demystifying Social Media to Grow Your Business. Read More

Top 10 Social Media Blog Finalists: Here are the finalists for our 2nd annual contest and how our judges will make the final winner selection. Read More

Gone are the days of mass marketing and generic sales tactics. B2B customers today are savvier, less patient and have higher expectations for personalized communications to drive their purchasing decisions. Read More

Lack of a social media policy or a crisis plan can potentially ruin a business. Or, as some Kansas City nursing students are finding out, perhaps even a career. Read More

I almost did it. I was sooo close. And, I love Twitter.com so much. What was I thinking? What the heck made me even consider doing something that was completely anti-social, in our social media space. I am a human. That could be part of it... Read More