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Of all the non-assertive styles of communication, passive aggression is the hardest to handle. It is hard to pin down because it is incongruent. Typically, a passive-aggressive communicator sends a perfectly acceptable verbal message. Meanwhile, their voice tone or body language communicates disres Read More

A study by LondonOffices.com says that approx 3pm is the most unproductive time of day at work. Luckily there’s a few easy ways to revive your focus and attention to the tasks in hand to get through the 3pm productivity slump. Read More

Download this Free Employee Engagement White Paper on 7 steps to improving the employee engagement levels across an organization. Employee engagement is about digging down deeper than an employee survey and beyond organizational benchmarking figures. Read More

As a family business coach, on occasion I find it helpful to remind my clients to remember work/life balance. This is one of the challenges of a family business. In a family business we are essentially playing three games at once, the internal game, the family game and the external game. Read More

Hiring is hard. It requires time, patience, and sensitivity to subtle signals that help determine whether someone is a fit for the position. I’ve spent more than a year searching for the right candidate for some positions, because I’m not just trying to find the right skills for the job—I’m trying Read More

In a recent study 86% of fleets have experienced a driving incident in the past 12 months. With defensively trained drivers being 20% less likely to be involved in a collision, discover why you should be investing in driver training. Read More

When relationships are strong, you have family members who work better together, communicate effectively and consider the goals of the family business in their actions. Read More

The primary reasons for the failure of an assignment abroad and the pre-return of an expatriate include cultural differences, lonliness, high cost of living and relationship problems. Read More

The process of finding, attracting and keeping the right employees is crucial. Here are five ways that SMBs can aim to improve their recruitment processes. Read More