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Salespeople in retail do the same thing everyday, opening the cash drawer and maintaining this display and entering information there. Those who sell in customers' homes drive to appointments every day and do their thing, and then drive to the next appointment. Door-to-door canvassers are out in the streets of the community drumming up prospects or closing sales. Prospectors are on the phone day Read More

A look at how different perspectives impact business basics in cross-cultural sales. And identifying different perspectives is one of the first skills international sales people develop. Read More

Salespeople don’t sell product or services; they sell outcomes. Successful salespeople manage these outcomes for their clients and their companies, ensuring that they achieve the results and the outcome that they sold. Read More

Steven and Tammy wanted to have a new patio built in their back yard. They had looked at patio stone and brick products for several years, and finally decided this was the summer they were going to look into getting it done professionally. With Steven’s new health problems now in the picture, doing the project themselves was out of the question. If they were going to do it, they were going to hav Read More

The ability to sell requires a strong ability to diagnose the client’s problems and challenges. By diagnosing their problems and challenges, and by developing a full understanding of their root causes, the professional salesperson can build a solution that perfectly matches the client’s needs, improving their performance and providing them with the outcome they desire. Read More

I recently had a reader send me some great questions regarding my strategies for leaving effective voice mails, dealing with unresponsive prospects, and working with gatekeepers. I wasn’t sure if any of our other readers were dealing with these challenges (SMILE)… but I decided to “chance it” and share the Q&A with you! Read More

Salespeople open relationships. Opening relationships is built upon the ability to prospect. Successful salespeople are disciplined with their prospecting, and they obtain commitments to explore working with and for their prospects. They open relationships by developing trust, and by demonstrating their willingness and their ability to create value for their prospects. And they use every method a Read More

Success in sales is dependent upon your ability to differentiate your product or service in a crowded field. More important still is your ability to differentiate yourself as a salesperson. This is accomplished first by possessing and developing the ten foundational success skills, and then by developing your own personal brand. Read More

All of them pester, and all of them lose my business. Yet, they keep trying. They know if they can effectively follow up, they're likely to become a repeat customer who will bring you a steady stream of revenue. How can a small business balance the need to maintain a connection to their customers without crossing the line into annoyance? Here are 5 tactics for doing just that. Read More