10 Ideas for Winning Back Unhappy Customers

10 Ideas for Winning Back Unhappy Customers Avatar Posted by PASjonathan under Customer Service
From http://articles.bplans.com 918 days ago
Made Hot by: JoshRed on June 6, 2014 5:18 am
What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy. Read More
You know well that your customers are the most important people in your business. In fact, your ability to deliver on what you promise your customers is what differentiates you from your competitors. You know it’s true – let’s just get real about it. Excellent customer service really is the best th Read More
While executives would ask how much it would cost to listen and act on the voice of the customer (VOC), it should be viewed as how much would it cost the business if they do NOT listen to the voice of the customer. Read More

11 Phrases You Shouldn't Say Around Customers

11 Phrases You Shouldn't Say Around Customers Avatar Posted by esheckler under Customer Service
From https://saltsha.com 931 days ago
Made Hot by: zioncampo on May 27, 2014 8:38 am
Casual conversations can be an effective way for an employee to help a customer feel comfortable, welcomed, and valued. But many times, what is said from behind the counter can cause a negative experience and make a customer to think twice about coming back. Read More

13 Creative Customer Support Tactics That Really Work

13 Creative Customer Support Tactics That Really Work Avatar Posted by tcamba under Customer Service
From http://articles.bplans.com 932 days ago
Made Hot by: zioncampo on May 26, 2014 5:56 am
When it comes to customer support, doing the little things can go a long way. But how do you keep it simple and cast a rippling effect?

To find out what really makes customers happy, we asked 13 entrepreneurs the following question: What is one creative customer support / service tactic that rec Read More
It’s true when they tell us that it’s much more effective to keep an existing customer than it is to bring in a new one. The biggest brands of today know this and understand the vital importance of boosting customer loyalty in order to develop long-lasting relationships with consumers. Read More
How do you handle customer refund requests, especially when a deposit is involved? What if your contract does not clearly specify how to resolve such issues? Read on for the insights. Read More

An article that presents five major types of customer complaints and along with that it explains how each complaint type relates to a certain department, segment, function, portion of your business, firm or company and how can you deal each complaint effectively.

A must read for marketing lov Read More
Carliz Teague, CEO and founder of Wigs.com, explains her business philosophy in just two words: customer service. Wigs.com, a niche provider of wigs, hair extensions and hairpieces has built its success on the idea that it's up to the business to listen to customers and to do what they want. How d Read More
Marketing communications is the second favourite thing that marketers love doing – be it publicity or any form of ‘spreading the word’. It is almost important as achieving customers' service expectations. Here are some thoughts on marketing a small tourism destination. Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Ryan Hanley "Insures" Business Success @RyanHanley_Com

How can your small business "insure" success? Ryan Hanley, our latest BizSugar contributor of the week, can answer that … More
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