When you’re just starting out as a new entrepreneur it’s pretty scary not knowing where your next dollar will come from and that uncertainty often drives new entrepreneurs to want to say yes to everyone and everything just to make sure that revenue is coming in the door. This is a strategy that wil Read More
Most of my life, I have worked in either hospitality or the b2b service sector. Both of these industries take major customer service skills and a whole lot of dedication to what you do. With my background, I have had to deal with a whole lot of difficult customers, but the question always arises, w Read More
Customers today are pretty predictable. We want what we want when we want it. I know there are plenty of shoppers out there who are all about the deal and I think that’s terrific. Read More

Functional Roles of Customer Success

Functional Roles of Customer Success Avatar Posted by lincoln-murphy under Customer Service
From http://customersuccess.gainsight.com 935 days ago
Made Hot by: leonesimmy on August 6, 2014 7:24 pm
This article covers the functional roles that play a part in Customer Success, whether performed - or influenced - by Customer Success Managers. Read More

Is Your Business Leveraging Customer Reviews?

Is Your Business Leveraging Customer Reviews? Avatar Posted by smpayton under Customer Service
From http://blog.corpnet.com 950 days ago
Made Hot by: luvhealthcare on July 22, 2014 5:18 am
Customer reviews are imperative for the success of your brand. Make sure you're getting the right ones to help you attract more customers. Read More

Creating an Effective Help Desk Knowledge Base

Creating an Effective Help Desk Knowledge Base Avatar Posted by GetApp under Customer Service
From http://www.getapp.com 962 days ago
Made Hot by: robinandy58 on July 12, 2014 11:01 pm
Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It’s cheap, easy and, if done correctly, can actually save you money. What are you waiting for? Read More
Retail expert, Joe Keenan recently returned from the Internet Retailer Conference and Exhibition (IRCE) in Chicago earlier this month. He shares highlights from eBay's John Donahoe on succeeding in today's retail revolution. Read More

Why the complainers are your best customers

Why the complainers are your best customers Avatar Posted by CateCosta under Customer Service
From http://www.bizjournals.com 982 days ago
Made Hot by: justretweet on June 22, 2014 7:35 am
Years ago I saw a study for Travelers Insurance that showed persuading people to complain could be, in fact, the best business move a company could make. Only 9 percent of the non-complainers with a gripe involving $100 or more would buy from the company again. On the other hand, when people did co Read More
Don't limit your customer support to only certain hours of the day. To win the loyalty of the modern customer you must be prepared to provide support 24/7. Read More

10 Ideas for Winning Back Unhappy Customers

10 Ideas for Winning Back Unhappy Customers Avatar Posted by PASjonathan under Customer Service
From http://articles.bplans.com 991 days ago
Made Hot by: JoshRed on June 6, 2014 5:18 am
What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Adam Connell @adamjayc Goes from Guitarist to Guru

Adam Connell's career didn't start out like most in the marketing field. Today, he's the operations manager for a U.K. … More
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