By Courtney Gordner

On Thanksgiving, it’s not uncommon for diners to pause before they feast in order to share one thing for which they are thankful. This practice shouldn’t be restricted to your dinner table, though. In fact, Thanksgiving is the perfect time to tell your customers just how muc Read More

How to Handle An Angry Customer on the Phone?

How to Handle An Angry Customer on the Phone? Avatar Posted by WayneLiew under Customer Service
From 640 days ago
Made Hot by: thelastword on November 28, 2013 11:45 pm
Have an angry customer on the phone? Here is a step-by-step guide for small business owners on how to handle an irate customer on the phone. Read more! Read More

How To Boost Your Customer's Loyalty With Apps

How To Boost Your Customer's Loyalty With Apps Avatar Posted by Sian Phillips under Customer Service
From 640 days ago
Made Hot by: bloggerpalooza on November 27, 2013 12:21 am
By Mary Ann Keeling

In today’s landscape, customers are always looking for ways to be rewarded for being loyal to their favorite brands. And alternatively, companies are searching for ways to boost the level of trust among their customers. Seeing as how tangible items such as loyalty cards creat Read More

Give Your Customers Some Sugar

Give Your Customers Some Sugar Avatar Posted by alleliaspili under Customer Service
From 644 days ago
Made Hot by: deanuk on November 26, 2013 3:16 pm
An enterprise can’t survive without customers, which is why Customer Relationship Management (CRM) systems have become a must-have tool for savvy business professionals. Read More
When we talk about customer experience management, we tend to think of huge, expensive, complex systems that would seem to be out of reach of most small and medium businesses, but if you can manage the customer experience incrementally using a little common sense, it doesn't necessarily have to be Read More
By shaping the consumer decision making process and experience, you can promote loyalty with every interaction. Read More

4 Ways To Handle A Negative Online Review

4 Ways To Handle A Negative Online Review Avatar Posted by tesurrajan under Customer Service
From 653 days ago
Made Hot by: justretweet on November 13, 2013 10:45 am
One star. That’s all they’ve given you. And beside that horrifying display of displeasure, they’ve listed a barrage of scathing remarks–in bold print, for the whole world to see.. Read More
Getting ripped off sucks, there’s no two ways about it.

Some lucky consumers make it through life without ever experiencing this particular brand of awful, but most of us deal with it at one point or another.

If you’ve been swindled by a business, here are some steps you can take to get your Read More
Here is a rather interesting picture that shows how funny the situation becomes when a business owner or an employee bugs a customer for good feedback. Read More
Joseph Berida speaks about customer service and speaks to the various channels that you, as a business owner, should be reaching and engaging (potential) customers. Read More

5 Things Your Latino Employees Wish You Understood

Latino employees are the fastest-growing segment of the U.S. workforce – in fact, by some estimates one in three working …

Kimberly Turner @kimberlyaturner Helps Moms Succeed

At age 16, Kimberly Turner was on her way to becoming a statistic. An unmarried teenage mom with few prospects, she … More
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