Not everyone will contact your small business to complain. But they just might head online to spout off their negative feedback!

Keeping tabs of mentions of your biz on the internet is key to managing your online reputation. Some tips for covering your bases plus an infographic all about custom Read More
A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember... Read More

Business Strategies From a Trip to the ER

Business Strategies From a Trip to the ER Avatar Posted by AngelaMoore under Customer Service
From 433 days ago
Made Hot by: deanuk on July 16, 2013 3:15 pm
What can you learn about wowing your customers, from a trip to the ER? Five tips to provide a better experience and increase customer referrals! Read More
The conversations taking place in front of me were short and stark. People were told the price and then walked away.
I quickly reached the front of the queue and was served by the older of the two service staff. I told her I wanted to find out about having lunch with the princesses and predictably Read More
Before you are ready to create your Web Marketing Campaign, you want to put together a Creative Brief that will guide your Web Marketing Campaign. You and your client need to sit down and discuss this. So what is a Creative Brief and how do you make one? Read More
Do you have a lot of pleasant experiences with customer service? Find out how you should treat your customers. Read More
Credit card processing is undergoing major shift with the introduction of mobile phone based payments. Every small business owner needs to learn what this technology about and how to take advantage of it. Read More
The relationship building approach works to consistently develop trust, loyalty and a foundation for a long term partnership. It takes time to build any genuine relationship but isn’t your customer worth it? Being in business isn’t just about the sale; it is about fulfilling needs, valuing your cus Read More
How good is your customer service? You might think it’s great, but what if your customers think differently? Some customers will complain about bad service, but others will just suffer quietly (and take their business elsewhere). You’ll never know how most of your customers feel about your service Read More

5 Steps to Using Twitter as a Customer Service Tool

5 Steps to Using Twitter as a Customer Service Tool Avatar Posted by NetworkSolutions under Customer Service
From 457 days ago
Made Hot by: bizyolk on June 22, 2013 11:00 am
If your small business is on Twitter to promote your product and services, why not take it to the next level and use Twitter as a customer service tool? Implementing a “customer service via Twitter” option can be one of the most effective ways of dealing with customer service issues.
Read More

Free, Fast & Easy: A new way to communicate benefits to employees

  We know that as a small business owner, you have your hands full. Aflac has made it easier for you to communicate …

Cate Costa @cate_costa Combines Passions for Entrepreneurship, Travel

If there's one thing Cate Costa loves as much as helping entrepreneurs, it's being on the move. Now, in her own … More
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