The Power of One Simple Question

The Power of One Simple Question Avatar Posted by lyceum under Customer Service
From http://timberry.bplans.com 488 days ago
Made Hot by: FutureVision on August 23, 2013 6:41 pm
By Tim Berry:

I like this. If you want real customer feedback, keep it simple. My friend Stephen Lahey, of Small Business Talent, understand email, and who he’s talking to, when he asks his small business owner clients one simple question: Read More

The Psychological Price of Entrepreneurship

The Psychological Price of Entrepreneurship Avatar Posted by bigmoneyweb under Customer Service
From http://www.inc.com 482 days ago
Made Hot by: Webdev1 on August 23, 2013 8:14 am
No one said building a company was easy. But it's time to be honest about how brutal it really is--and the price so many founders secretly pay. Read More

5 Most Popular Online Payment Systems

5 Most Popular Online Payment Systems Avatar Posted by Siraj under Customer Service
From http://www.blogcooters.com 487 days ago
Made Hot by: seobromino on August 22, 2013 4:01 pm
Every Individual on the internet needs a medium to buy and sell services on the internet. Online payment processing systems are the best methods to do it. Here are some most popular online payment systems Read More
Utilizing the 20/80 rule in business means nurturing the 20% of your customers who are responsible for 80% of your sales. Read More
Customer service tips aren't just for those in the trenches; everyone—from junior staff still figuring out the difference between talking with a customer and talking with a college buddy, to you, the small-business owner—can benefit from improving these skills. Whether you're new to business or hav Read More

Why Is CRM Worth It NOW?

Why Is CRM Worth It NOW? Avatar Posted by Sian Phillips under Customer Service
From http://tweakyourbiz.com 492 days ago
Made Hot by: Digitaladvert on August 14, 2013 2:16 pm
By Laura Abrar

As a small business owner it’s time consuming to keep track of all emails, forms and data which come at you from various sources, and figure out how best to use this information to tailor the latest marketing offers and services. Along with dozens of other important actions ‘curat Read More
A call center can have a significant impact on your firm’s success. Hence a call center’s performance needs to be measured, evaluated and improved, if possible. Read More

Fake customer reviews - are they worth the risk?

Fake customer reviews - are they worth the risk? Avatar Posted by bOnline under Customer Service
From http://www.bonline.com 498 days ago
Made Hot by: centrifugePR on August 14, 2013 3:15 am
We all know that positive customer testimonials can serve as a great selling tool, but what about fake reviews? Discover the damage fake reviews could do to your company. Read More

Phrases Never To Use With Customers or Employees

Phrases Never To Use With Customers or Employees Avatar Posted by IntelBoutique under Customer Service
From http://intelboutiqueblog.com 497 days ago
Made Hot by: fundpr on August 13, 2013 11:15 am
A lot of this still happens in the workplace and in many customer service departments in many businesses. And just because it seems like the norm, doesn’t mean it’s right. Sometimes our first impressions are simply words. And our words can ignite feelings of resentment and hostility. We have to Read More

Sure-proof way to interact with your consumers online

Sure-proof way to interact with your consumers online Avatar Posted by JasonHJH under Customer Service
From http://smminsights.com 501 days ago
Made Hot by: fundpr on August 6, 2013 11:11 am
Let’s address the million-dollar question: How should brands interact with their consumers online?
Would appreciate your comments after reading the article. Read More

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …
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Jenny Bhatt @jenny_bhatt Engineers New Business Opportunities

Though trained as a manufacturing engineer with a long and distinguished career in Corporate America, Jenny Bhatt found … More
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