A call center can have a significant impact on your firm’s success. Hence a call center’s performance needs to be measured, evaluated and improved, if possible. Read More

Fake customer reviews - are they worth the risk?

Fake customer reviews - are they worth the risk? Avatar Posted by bOnline under Customer Service
From http://www.bonline.com 441 days ago
Made Hot by: centrifugePR on August 14, 2013 3:15 am
We all know that positive customer testimonials can serve as a great selling tool, but what about fake reviews? Discover the damage fake reviews could do to your company. Read More

Phrases Never To Use With Customers or Employees

Phrases Never To Use With Customers or Employees Avatar Posted by IntelBoutique under Customer Service
From http://intelboutiqueblog.com 441 days ago
Made Hot by: fundpr on August 13, 2013 11:15 am
A lot of this still happens in the workplace and in many customer service departments in many businesses. And just because it seems like the norm, doesn’t mean it’s right. Sometimes our first impressions are simply words. And our words can ignite feelings of resentment and hostility. We have to Read More

Sure-proof way to interact with your consumers online

Sure-proof way to interact with your consumers online Avatar Posted by JasonHJH under Customer Service
From http://smminsights.com 444 days ago
Made Hot by: fundpr on August 6, 2013 11:11 am
Let’s address the million-dollar question: How should brands interact with their consumers online?
Would appreciate your comments after reading the article. Read More

Why Is the Customer Always Right?

Why Is the Customer Always Right? Avatar Posted by Ileane under Customer Service
From http://basicblogtips.com 444 days ago
Made Hot by: NanoTechnologyMedia on August 5, 2013 6:49 am
This is a guest post by Brian from Blog Engage.
Customer service has proven to be a very difficult part of business for me. Selling online digital products has proven to have it’s own challenges. One of the most stressful examples I have is as follows. Read More
There are just some people in this world who cannot stand receiving negative comments, feedback and reviews. For instance, there are celebrities who make i Read More
Customer service is the most important factor influencing buying decisions and how much people trust a company, according to a recent study. Businesses can reap immense rewards when they wow customers with great service. Here are three things you can do to impress and delight your customers. Read More

How To Treat The Clients You Don’t Want

How To Treat The Clients You Don’t Want Avatar Posted by IntelBoutique under Customer Service
From http://intelboutiqueblog.com 457 days ago
Made Hot by: smallbizwoman on July 28, 2013 9:53 pm
If you find that there is a person or two who are going to be more trouble than they’re worth; whether it’s too many complaints, frequent late payments, canceling appointments, too many demands outside your scope or just plain obnoxious, get them out the door as quickly as possible. People who are Read More
While social networks can be great places to engage customers, many brands still haven't found their footing on Facebook, Twitter, and the like. Producing meaningful content that customers want to share poses a perennial problem. What's more, the social networks aren't waiting for any brand to catc Read More
Not everyone will contact your small business to complain. But they just might head online to spout off their negative feedback!

Keeping tabs of mentions of your biz on the internet is key to managing your online reputation. Some tips for covering your bases plus an infographic all about custom Read More

Learn How to Build a Firm Benefits Foundation

While health care reform hasn’t gone into full swing mode yet, your business can lay a firm foundation for 2015 by following …
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Herby Fabius @BillionSuccess Puts Business Advice to Work

Herby Fabius is a part-time entrepreneur with a plan for success. The Stamford, Conn. resident and College of … More
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