As a business you work hard to attract customers. You may even spend a lot of marketing dollars to generate valuable leads that convert into sales. So once you got them, you certainly want to keep them.

Check out this infographic for stats and ideas on the valuable opportunities good customer se Read More
Whether it's a retail counter or a digital platform- if you don't take care of your customers, someone else will.

When you're online, potential customers have millions of offers at their fingertips. Why should they choose you?

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Mobile devices have become so engrained into our daily lives that many of us fall asleep with our favorite gadgets next to our beds - or even still in our hands. With always on connectivity and mobile devices within grabbing distance, the most mundane of activities is forever altered: the morning r Read More
This systematic approach for documenting and analyzing your customers' experience could prove to be one of your most valuable customer relations tools. Read More

Collect Testimonials & Get Your Customers To Fall In Love

Collect Testimonials & Get Your Customers To Fall In Love Avatar Posted by ivanastaylor under Customer Service
From 1003 days ago
Made Hot by: businessluv on February 23, 2015 3:06 pm
There are an absolute ton of articles out there on how to make your customer fall in love with you. Today, I’d like to take this one step further and talk about testimonials. - See more at: Read More
Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing Read More
You know that your product or service isn’t just good, it’s great—and customers are starting to notice. Now, how do you get satisfied customers talking about you? Here are some other ways to receive free marketing from your happiest patrons... Read More

3 Most Overlooked Steps to Customer Loyalty

3 Most Overlooked Steps to Customer Loyalty Avatar Posted by ivanpw under Customer Service
From 1024 days ago
Made Hot by: Webdev1 on February 3, 2015 6:37 pm
Today, there are few reasons to remain loyal to any business. Want success? Give your customers the reasons. Here are three steps to customer loyalty. Read More
Quality assurance systems are designed with customers’ satisfaction in mind. They are the procedures, processes, organization, and resources that are needed to keep the organization focused on its goals and the activities it puts in place to achieve its goals. Read More
You know what really gets me sometimes? The lack of respect that customer service guys and gals get. Because customer service staff and how your customers are treated is HUGE. Maybe the most important thing in a business. Don’t believe me? Well, think on this… Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …

Francisco Perez @ditesco Shares Blogger Insights in Rock Your Biz

We've reached the end of our profiles on our "Rock Your Biz" winners, with fifth prize recipient Francisco Perez who … More
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