Is Your Business Leveraging Customer Reviews?

Is Your Business Leveraging Customer Reviews? Avatar Posted by smpayton under Customer Service
From http://blog.corpnet.com 921 days ago
Made Hot by: luvhealthcare on July 22, 2014 5:18 am
Customer reviews are imperative for the success of your brand. Make sure you're getting the right ones to help you attract more customers. Read More

Creating an Effective Help Desk Knowledge Base

Creating an Effective Help Desk Knowledge Base Avatar Posted by GetApp under Customer Service
From http://www.getapp.com 933 days ago
Made Hot by: robinandy58 on July 12, 2014 11:01 pm
Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It’s cheap, easy and, if done correctly, can actually save you money. What are you waiting for? Read More
Retail expert, Joe Keenan recently returned from the Internet Retailer Conference and Exhibition (IRCE) in Chicago earlier this month. He shares highlights from eBay's John Donahoe on succeeding in today's retail revolution. Read More

Why the complainers are your best customers

Why the complainers are your best customers Avatar Posted by CateCosta under Customer Service
From http://www.bizjournals.com 954 days ago
Made Hot by: justretweet on June 22, 2014 7:35 am
Years ago I saw a study for Travelers Insurance that showed persuading people to complain could be, in fact, the best business move a company could make. Only 9 percent of the non-complainers with a gripe involving $100 or more would buy from the company again. On the other hand, when people did co Read More
Don't limit your customer support to only certain hours of the day. To win the loyalty of the modern customer you must be prepared to provide support 24/7. Read More

10 Ideas for Winning Back Unhappy Customers

10 Ideas for Winning Back Unhappy Customers Avatar Posted by PASjonathan under Customer Service
From http://articles.bplans.com 963 days ago
Made Hot by: JoshRed on June 6, 2014 5:18 am
What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy. Read More
You know well that your customers are the most important people in your business. In fact, your ability to deliver on what you promise your customers is what differentiates you from your competitors. You know it’s true – let’s just get real about it. Excellent customer service really is the best th Read More
While executives would ask how much it would cost to listen and act on the voice of the customer (VOC), it should be viewed as how much would it cost the business if they do NOT listen to the voice of the customer. Read More

11 Phrases You Shouldn't Say Around Customers

11 Phrases You Shouldn't Say Around Customers Avatar Posted by esheckler under Customer Service
From https://saltsha.com 976 days ago
Made Hot by: zioncampo on May 27, 2014 8:38 am
Casual conversations can be an effective way for an employee to help a customer feel comfortable, welcomed, and valued. But many times, what is said from behind the counter can cause a negative experience and make a customer to think twice about coming back. Read More

13 Creative Customer Support Tactics That Really Work

13 Creative Customer Support Tactics That Really Work Avatar Posted by tcamba under Customer Service
From http://articles.bplans.com 978 days ago
Made Hot by: zioncampo on May 26, 2014 5:56 am
When it comes to customer support, doing the little things can go a long way. But how do you keep it simple and cast a rippling effect?

To find out what really makes customers happy, we asked 13 entrepreneurs the following question: What is one creative customer support / service tactic that rec Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Kelvin Cech @FunctionWriting Lives Solopreneur Dream

Sometimes it's easy to forget, but a little over a year ago, Kelvin Cech was stuck grinding out copy for a small sports … More
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