Relationship Starved Customers Are Ready to Commit

Relationship Starved Customers Are Ready to Commit Avatar Posted by dhennessy under Customer Service
From http://experts.allbusiness.com 524 days ago
Made Hot by: LimeWood on August 26, 2013 4:57 am
Just when you think your customers are ready for a meaningful relationship, they are speed dating other companies like crazy. Making real, lasting relationships with Customer 2.0 means updating your sales playbook in the following areas. Read More

The Power of One Simple Question

The Power of One Simple Question Avatar Posted by lyceum under Customer Service
From http://timberry.bplans.com 527 days ago
Made Hot by: FutureVision on August 23, 2013 6:41 pm
By Tim Berry:

I like this. If you want real customer feedback, keep it simple. My friend Stephen Lahey, of Small Business Talent, understand email, and who he’s talking to, when he asks his small business owner clients one simple question: Read More

The Psychological Price of Entrepreneurship

The Psychological Price of Entrepreneurship Avatar Posted by bigmoneyweb under Customer Service
From http://www.inc.com 522 days ago
Made Hot by: Webdev1 on August 23, 2013 8:14 am
No one said building a company was easy. But it's time to be honest about how brutal it really is--and the price so many founders secretly pay. Read More

5 Most Popular Online Payment Systems

5 Most Popular Online Payment Systems Avatar Posted by Siraj under Customer Service
From http://www.blogcooters.com 526 days ago
Made Hot by: seobromino on August 22, 2013 4:01 pm
Every Individual on the internet needs a medium to buy and sell services on the internet. Online payment processing systems are the best methods to do it. Here are some most popular online payment systems Read More
Utilizing the 20/80 rule in business means nurturing the 20% of your customers who are responsible for 80% of your sales. Read More
Customer service tips aren't just for those in the trenches; everyone—from junior staff still figuring out the difference between talking with a customer and talking with a college buddy, to you, the small-business owner—can benefit from improving these skills. Whether you're new to business or hav Read More

Why Is CRM Worth It NOW?

Why Is CRM Worth It NOW? Avatar Posted by Sian Phillips under Customer Service
From http://tweakyourbiz.com 531 days ago
Made Hot by: Digitaladvert on August 14, 2013 2:16 pm
By Laura Abrar

As a small business owner it’s time consuming to keep track of all emails, forms and data which come at you from various sources, and figure out how best to use this information to tailor the latest marketing offers and services. Along with dozens of other important actions ‘curat Read More
A call center can have a significant impact on your firm’s success. Hence a call center’s performance needs to be measured, evaluated and improved, if possible. Read More

Fake customer reviews - are they worth the risk?

Fake customer reviews - are they worth the risk? Avatar Posted by bOnline under Customer Service
From http://www.bonline.com 537 days ago
Made Hot by: centrifugePR on August 14, 2013 3:15 am
We all know that positive customer testimonials can serve as a great selling tool, but what about fake reviews? Discover the damage fake reviews could do to your company. Read More

Phrases Never To Use With Customers or Employees

Phrases Never To Use With Customers or Employees Avatar Posted by IntelBoutique under Customer Service
From http://intelboutiqueblog.com 536 days ago
Made Hot by: fundpr on August 13, 2013 11:15 am
A lot of this still happens in the workplace and in many customer service departments in many businesses. And just because it seems like the norm, doesn’t mean it’s right. Sometimes our first impressions are simply words. And our words can ignite feelings of resentment and hostility. We have to Read More

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …
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Catalyst and Founder Makes BizSugar Contributor List!

When we think of BizSugar members, it's hard to come up with a more enthusiastic or energetic one than our latest … More
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