We have a list of who we think are the top thought leaders on customer experience. These people are subject matter experts in their fields and have consistently shared their views, opinions and data to the world through their books, articles, blog posts and social media status updates. Read More
One of the most memorable experiences we had was dining at a Michelin-starred restaurant, Le Table de Patrick Raingeard. While sipping my champagne and feasting on perfectly cooked duck, I reflected on what a good job the restaurant had done to ensure our customer experience was elevated. Read More

Repeat after me – I heart my customers!

Repeat after me – I heart my customers! Avatar Posted by Martina Iring under Customer Service
From http://martinairing.com 986 days ago
Made Hot by: BizWise on May 14, 2015 10:33 am
Are you wowing your customers and knocking their socks off with your fabulousness? Your small business depends on this! It's your opportunity to get a leg up on the big boys. Here's how to show your customers some love... Read More
It's essential for starting companies to make sure that their priority among all others is customer service. It's ideal to start great with customer service but there may be changes and/or unavoidable situations that would require a company to re-evaluate its customer service strategies and process Read More

8 Secrets to Creating Customer Loyalty

8 Secrets to Creating Customer Loyalty Avatar Posted by Rieva Lesonsky under Customer Service
From http://blog.fundbox.com 993 days ago
Made Hot by: fundpr on May 7, 2015 9:21 am
B2C companies have plenty of loyalty marketing tools at their fingertips—from loyalty cards to mobile apps. But what about B2B companies? Building customer loyalty is just as important for you. In fact, 44 percent of B2B companies report that 60 percent or more of their new sales are made to existi Read More

6 Ideas to Speed Up Your Customer Service

6 Ideas to Speed Up Your Customer Service Avatar Posted by maplesummit under Customer Service
From http://smallbiztrends.com 1020 days ago
Made Hot by: fusionswim on April 11, 2015 5:25 pm
Looking for new ways to eliminate customers’ stress while they wait for customer service? Try reducing the wait — or at least giving the impression you’re reducing it, a new study of customer psychology suggests. Read More

Keeping Customers Happy

Keeping Customers Happy Avatar Posted by megantotka under Customer Service
From http://www.smallbizdaily.com 1027 days ago
Made Hot by: MarketWiz on April 3, 2015 9:45 am
The longer a customer has a relationship with you, the more they are likely to spend, and the larger the transactions are likely to be. Your repeat customers are also valuable because their word-of-mouth marketing brings more business your way. Read More

Awesome Tricks To Improve Customer Engagement Online

Awesome Tricks To Improve Customer Engagement Online Avatar Posted by erikemanuelli under Customer Service
From http://bizsmallbiz.com 1039 days ago
Made Hot by: JoshRed on March 23, 2015 3:02 pm
Engagement is all about building a strong, loyal relationship. That’s how you get repeat customers and a strong reputation.
So, how exactly do you encourage and build this? That’s what today’s post is all about. Read More
There are dozens types of contact you are able to offer your customers in your online business. Choose carefully what will work best for you. Read More
How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. Here is a list of different KPIs your business might consider using to measure customer service. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …

Miranda Marquit: Contributor, Journalist, Entrepreneur

There was a time when a graduate from journalism school dreamt of nothing so much as landing that first beat reporter … More
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