Brands and Customer Service

Brands and Customer Service Avatar Posted by SteveMinks under Customer Service
From 672 days ago
Made Hot by: FutureVision on December 12, 2013 11:23 pm
It's easy to forget that businesses exist to serve the customer and not the other way around. In fact, many businesses say they are customer-focused, but in fact, they still concentrate on their own internal processes and on their products rather than their customers.
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The Hanna Andersson Story: When Losing Customers is Okay

The Hanna Andersson Story: When Losing Customers is Okay Avatar Posted by mmangen under Customer Service
From 676 days ago
Made Hot by: Digitaladvert on December 4, 2013 3:04 pm
My Hanna Andersson story is about customer service gone wrong. What does it take for you to decide to walk away from a sale? Read More
I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.” Read More
By Courtney Gordner

On Thanksgiving, it’s not uncommon for diners to pause before they feast in order to share one thing for which they are thankful. This practice shouldn’t be restricted to your dinner table, though. In fact, Thanksgiving is the perfect time to tell your customers just how muc Read More

How to Handle An Angry Customer on the Phone?

How to Handle An Angry Customer on the Phone? Avatar Posted by WayneLiew under Customer Service
From 683 days ago
Made Hot by: thelastword on November 28, 2013 11:45 pm
Have an angry customer on the phone? Here is a step-by-step guide for small business owners on how to handle an irate customer on the phone. Read more! Read More

How To Boost Your Customer's Loyalty With Apps

How To Boost Your Customer's Loyalty With Apps Avatar Posted by Sian Phillips under Customer Service
From 682 days ago
Made Hot by: bloggerpalooza on November 27, 2013 12:21 am
By Mary Ann Keeling

In today’s landscape, customers are always looking for ways to be rewarded for being loyal to their favorite brands. And alternatively, companies are searching for ways to boost the level of trust among their customers. Seeing as how tangible items such as loyalty cards creat Read More

Give Your Customers Some Sugar

Give Your Customers Some Sugar Avatar Posted by alleliaspili under Customer Service
From 686 days ago
Made Hot by: deanuk on November 26, 2013 3:16 pm
An enterprise can’t survive without customers, which is why Customer Relationship Management (CRM) systems have become a must-have tool for savvy business professionals. Read More
When we talk about customer experience management, we tend to think of huge, expensive, complex systems that would seem to be out of reach of most small and medium businesses, but if you can manage the customer experience incrementally using a little common sense, it doesn't necessarily have to be Read More
By shaping the consumer decision making process and experience, you can promote loyalty with every interaction. Read More

4 Ways To Handle A Negative Online Review

4 Ways To Handle A Negative Online Review Avatar Posted by tesurrajan under Customer Service
From 695 days ago
Made Hot by: justretweet on November 13, 2013 10:45 am
One star. That’s all they’ve given you. And beside that horrifying display of displeasure, they’ve listed a barrage of scathing remarks–in bold print, for the whole world to see.. Read More

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …

Contributor of the Week Sets Small Business Example

When John Paul Aguiar launched his blog two and a half years ago, it was with a much loftier goal than simply finding a … More
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