Customers of all types are discussing your brand online. Some are gold-hearted, some are trolls. Most are somewhere in between, and it's up to the community manager to coax out the Champions and defeat the trolls.
The community manager's job isn't easy, but it keeps order in a potentially hectic e Read More

5 Reasons You Should Never Treat A Customer Badly

5 Reasons You Should Never Treat A Customer Badly Avatar Posted by Sylviane under Customer Service
From 613 days ago
Made Hot by: zioncampo on October 30, 2013 7:34 am
Here are 5 good reasons why you should NEVER treat a customer or client badly. Something to learn for every business owner. Read More

Why Your Latest Customer Service Complaint is a Gift

Why Your Latest Customer Service Complaint is a Gift Avatar Posted by airabongco under Customer Service
From 625 days ago
Made Hot by: BizWise on October 26, 2013 9:17 pm
Want to improve your business? Instead of asking yourself or your employees, you can ask your customers. It may not be nice to hear but it can definitely help you. Read More
If you're not listening to the voices of your customers, you'll regret it. Business consultant Rick Meekins uses the example of an episode of Kitchen Nightmares with Chef Gordon Ramsey. The show illustrates how ignoring the voice of your customers can seriously damage your business. Listen to the s Read More
No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the import Read More
We all want to hear what our customer wants to say. But how can we do that when we don't have a feedback mechanism on our website? Here is an app that you can use. Read More

Get Customer Feedback with OwnerListens App

Get Customer Feedback with OwnerListens App Avatar Posted by dianachu under Customer Service
From 625 days ago
Made Hot by: Digitaladvert on October 18, 2013 8:58 pm
In today’s information age, negative customer feedback shared publicly online can hurt a small business in a big way. That’s why a new mobile app called OwnerListens was made for customers to send private, direct and anonymous feedback to business owners using their mobile devices. Read More
There are thousands of books and hundreds of services available when it comes to understanding the mind of your customer and the reasons that they left you.

But in the end, do you really know why they left? Read More

How Customer Service Is a Lot Like Foreplay

How Customer Service Is a Lot Like Foreplay Avatar Posted by ShannonW under Customer Service
From 634 days ago
Made Hot by: bizyolk on October 12, 2013 11:42 am
Learn how giving excellent customer service can keep your customers happy, satisfied, and coming back for more with 10 easy-to-implement tips! Read More
If your business is losing more clients than usual, or failing to win any new business, then perhaps it's time to make sure you're not making one of these four critical mistakes. Read More

5 Things Your Latino Employees Wish You Understood

Latino employees are the fastest-growing segment of the U.S. workforce – in fact, by some estimates one in three working …

Shane Gibson @ShaneGibson Takes Social Marketing to a Global Audience

If you have any doubts about the power of social media as a global marketing tool, just talk to Shane Gibson. As … More
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