How can you thank your customers in a more personal, human way than automated thank you emails? Nine entrepreneurs from YEC share their simple but effective ways to show appreciation for their best customers. Read More
Zappos has become a benchmark in providing amazing customer experience. You too can have the same. Here are three points about the Zappos experience that you can apply to service your customers this holiday season. Read More
To maintain good customer relations, a reliable system for calendaring, managing emails, to-do lists, and contacts and accounts is an essential, hence the continued rise in CRM software implementation. Read More
Worried about frustrated and demanding customers this holiday season? Avoid the stress and let our ultimate customer service holiday checklist help you identify areas you need to work on to ensure your customers walk away happy and satisfied these holidays. Read More
Getting your customer to choose you is really all about three things: Frequency, Intensity and Duration.

We really only buy things to alleviate some kind of pain and frustration. When the pain and frustration of continuing as we are is greater than the pain of changing – we act.
- See more at: Read More
For many retailers, Black Friday is a hectic mess of organizing, planning, and logistics. Whether a store’s Black Friday sales are successful is highly dependent on preparing prior to the rush — and each year there is more to accomplish before doors open. In 2012, Black Friday shopping hit a recor Read More
Here are a few unique customer service strategies of companies that you can use for your own business for the holidays. Read More

15 Places You Should be Gathering Customer Feedback

15 Places You Should be Gathering Customer Feedback Avatar Posted by tuckerleroy under Customer Service
From http://smallbiztrends.com 1012 days ago
Made Hot by: kingofcontent92 on October 19, 2014 6:05 am
In order to get the best possible insights from customers, you need to know where to look. There’s no one guaranteed correct method you can use to gather feedback. Here, we compiled a list of 15 various places where you can gather valuable feedback from your customers. Read More

5 Underused Customer Loyalty Strategies [video]

Avatar Posted by maestro68 under Customer Service
From https://www.youtube.com 1019 days ago
Made Hot by: deanuk on October 13, 2014 12:04 pm
Every entrepreneur knows how invaluable word of mouth is. But who’s going to spread the love if you don’t have customer loyalty?

Ensuring repeat business is an often overlooked and under-appreciated task of chaotic small business owners. But when it comes to increasing sales, customer loyalty is Read More
Started in his home, Jeff Bezos started a business and began to reach for his dream. In the video below he will tell his story about how it all began (which is very fun) Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Adam Gottlieb @FrugalEntrepren Schools Businesses with Real Life Experience

While most other high school kids were simply worried about passing math and physics or finding a job for the summer, … More
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