Do you have a lot of pleasant experiences with customer service? Find out how you should treat your customers. Read More
Credit card processing is undergoing major shift with the introduction of mobile phone based payments. Every small business owner needs to learn what this technology about and how to take advantage of it. Read More
The relationship building approach works to consistently develop trust, loyalty and a foundation for a long term partnership. It takes time to build any genuine relationship but isn’t your customer worth it? Being in business isn’t just about the sale; it is about fulfilling needs, valuing your cus Read More
How good is your customer service? You might think it’s great, but what if your customers think differently? Some customers will complain about bad service, but others will just suffer quietly (and take their business elsewhere). You’ll never know how most of your customers feel about your service Read More

5 Steps to Using Twitter as a Customer Service Tool

5 Steps to Using Twitter as a Customer Service Tool Avatar Posted by NetworkSolutions under Customer Service
From 400 days ago
Made Hot by: bizyolk on June 22, 2013 11:00 am
If your small business is on Twitter to promote your product and services, why not take it to the next level and use Twitter as a customer service tool? Implementing a “customer service via Twitter” option can be one of the most effective ways of dealing with customer service issues.
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Customers today have many options and places to buy products and services. Technology interfaces such as call centers and automated responses are only a way to supplement and amplify what should be the heart of your effort: a relentless, person-to-person focus on the customer’s objectives and chall Read More

Your Online Store Policy Should Be Welcoming

Your Online Store Policy Should Be Welcoming Avatar Posted by Marketing_Mashup under Customer Service
From 400 days ago
Made Hot by: problogger78 on June 18, 2013 9:49 pm
Creating a “Policy” page or series of pages for your online store is extremely important in order to help your customers understand what your business procedures and terms are. There are 4 main areas you should hit upon when drawing up your policy pages, most of them are specific to customers who p Read More

3 No-Nos When It Comes To Emailing Customers

3 No-Nos When It Comes To Emailing Customers Avatar Posted by HollyHanna under Customer Service
From 407 days ago
Made Hot by: AmyJordan on June 18, 2013 7:27 pm
Emailing customers should be done with care. Whether the contact is person-to-person, via phone or email, customers should always be treated with the utmost respect. Read More

Customer Feedback Loops and Your Business

Customer Feedback Loops and Your Business Avatar Posted by Small Business Tribe under Customer Service
From 400 days ago
Made Hot by: bizyolk on June 18, 2013 5:41 pm
Getting feedback from your customers is an essential part of developing a successful business.  It is particularly challenging for online sellers. If you were running a traditional art gallery on Main Street, you would be able to chat with folks... Read More
With social media becoming a regular part of even more people’s lives, we’ve seen more and more consumers take to brand social accounts to vent their frustrations and resolve problems. In fact, many larger companies have created customer service-specific Twitter accounts, and have begun stationing Read More

Free, Fast & Easy: A new way to communicate benefits to employees

  We know that as a small business owner, you have your hands full. Aflac has made it easier for you to communicate …

Join Our Google Hangout Explaining Brother CreativeCenter Thursday Feb. 21

Imagine being able to click onto a Website to design business cards, flyers, and other marketing materials for your … More
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