Getting ripped off sucks, there’s no two ways about it.

Some lucky consumers make it through life without ever experiencing this particular brand of awful, but most of us deal with it at one point or another.

If you’ve been swindled by a business, here are some steps you can take to get your Read More
Here is a rather interesting picture that shows how funny the situation becomes when a business owner or an employee bugs a customer for good feedback. Read More
Joseph Berida speaks about customer service and speaks to the various channels that you, as a business owner, should be reaching and engaging (potential) customers. Read More
What marketing trend has taken off like conversion rate optimization? Growth hacking? Targeted email drip campaigns? Read More

The Secret to Using Video for Customer Service

The Secret to Using Video for Customer Service Avatar Posted by airabongco under Customer Service
From http://smallbiztrends.com 641 days ago
Made Hot by: NolanGreen on November 3, 2013 12:20 pm
Did you know that you can use videos for customer service? Yes. You don't need to resort to traditional communication channels all the time. Here is how videos can help your customer service team. Read More
Customers of all types are discussing your brand online. Some are gold-hearted, some are trolls. Most are somewhere in between, and it's up to the community manager to coax out the Champions and defeat the trolls.
The community manager's job isn't easy, but it keeps order in a potentially hectic e Read More

5 Reasons You Should Never Treat A Customer Badly

5 Reasons You Should Never Treat A Customer Badly Avatar Posted by Sylviane under Customer Service
From http://sylvianenuccio.com 642 days ago
Made Hot by: zioncampo on October 30, 2013 7:34 am
Here are 5 good reasons why you should NEVER treat a customer or client badly. Something to learn for every business owner. Read More

Why Your Latest Customer Service Complaint is a Gift

Why Your Latest Customer Service Complaint is a Gift Avatar Posted by airabongco under Customer Service
From http://smallbiztrends.com 654 days ago
Made Hot by: BizWise on October 26, 2013 9:17 pm
Want to improve your business? Instead of asking yourself or your employees, you can ask your customers. It may not be nice to hear but it can definitely help you. Read More
If you're not listening to the voices of your customers, you'll regret it. Business consultant Rick Meekins uses the example of an episode of Kitchen Nightmares with Chef Gordon Ramsey. The show illustrates how ignoring the voice of your customers can seriously damage your business. Listen to the s Read More
No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the import Read More

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …
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Matt About Business: Contributor of the Week

Meet Matt S. Mansfield of Matt About Business, our most recent BizSugar "Contributor of the Week" on … More
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