Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.
And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.
That’s why I decided to illustrate the strongest strategies customer succes
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Customer Success Managers: How To Managing Unrealistic Expectations
Posted by swarmcontent under Customer ServiceFrom https://blog.userlane.com 2222 days ago
Made Hot by: LimeWood on February 28, 2018 1:41 pm
6 Customer Service Tools Growing Companies Can Use to Scale Their Customer Service Strategy
Posted by HiringHQ under Customer ServiceFrom https://www.upwork.com 2233 days ago
Made Hot by: fusionswim on February 20, 2018 8:28 pm
As your business and your customer base both grow, your customer service endeavors will have to grow with them. If you can’t afford to increase the staff of your customer service department, there are a number of tools that you can use to aid the staff you do have with their daily tasks.
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How to Drive Meaningful Outcomes with Customer Engagement - The Next Scoop
Posted by sawarams under Customer ServiceFrom https://thenextscoop.com 2233 days ago
Made Hot by: BizWise on February 17, 2018 2:00 pm
Looking for a way to yield this sort of boost in your business? Well, riding your ability to deliver excellent service may be the first logical step towards a great customer engagement. Consider these tactics to grow your business through better customer engagement.
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Live Chat & Bots: Where Do They Fit In When Interacting with Customers?
Posted by HiringHQ under Customer ServiceFrom https://www.upwork.com 2239 days ago
Made Hot by: JoshRed on February 13, 2018 8:32 pm
With the rising interest in machine learning and artificial intelligence, live chat software companies are asking—how can we use this tech to drop the cost for our customers? It’s an exciting time of experimentation, trial & error, and data crunching. Will the bot stay in the background or will it
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This Wrestler-Themed Taco Shop Understands the Value of Customer Experience
Posted by smpayton under Customer ServiceFrom http://www.eggmarketingpr.com 2249 days ago
Made Hot by: profmarketing on February 1, 2018 12:03 pm
From the instant you walk in, you are jarred by the garish pink paint on the walls, a stark contrast from the Mexican wrestling theme. The many paintings and photos of luchadores throughout the restaurant entice you to gawk as you order a Tap Me Out Taco or maybe a Smackdown Quesadilla. The staff h
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Is Live Chat the Customer Success Tool your Company Needs? [Infographic]
Posted by swarmcontent under Customer ServiceFrom https://blog.userlane.com 2254 days ago
Made Hot by: businessgross on January 30, 2018 11:14 am
An untapped opportunity to delight your customer, enhance engagement, and increase retention lies in proactive live chats.
As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.
Not only that, proactive live chat increases sales vo Read More
As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.
Not only that, proactive live chat increases sales vo Read More
4 Ways Cognitive Technology Can Enhance the Customer Journey
Posted by Pixel_pro under Customer ServiceFrom https://www.pixelproductionsinc.com 2253 days ago
Made Hot by: bizyolk on January 29, 2018 10:47 am
4 Ways Cognitive Technology Can Enhance the Customer Journey
Cognitive Technology Should be on every marketers radar when seeking marketing tool to improve the customer journey online. Read More
Cognitive Technology Should be on every marketers radar when seeking marketing tool to improve the customer journey online. Read More
3 Ways to Design a Flawless Customer Experience
Posted by smpayton under Customer ServiceFrom http://www.eggmarketingpr.com 2253 days ago
Made Hot by: LimeWood on January 28, 2018 12:09 pm
If you’re a business owner, you’ve undoubtedly made customer service a major priority. You’ve figured out a way to make a customer’s time in your store or office simple and carefree. For customers that walk in through your front door, you’ve got their experience covered. But what about the customer
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The 33 Essential Customer Service Metrics: The Complete Guide to Measuring Customer Support - Solvvy
Posted by DorothyAtForty under Customer ServiceFrom https://solvvy.com 2254 days ago
Made Hot by: Copysugar on January 27, 2018 9:13 pm
To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction.
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4 Productivity Tips for Customer Success Managers
Posted by LashonMcclure under Customer ServiceFrom https://blog.hubspot.com 2256 days ago
Made Hot by: problogger78 on January 25, 2018 3:09 pm
Read these productivity tips for customer success managers to help you spend more time more effectively working with your customers.
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