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Customer service is the most important factor influencing buying decisions and how much people trust a company, according to a recent study. Businesses can reap immense rewards when they wow customers with great service. Here are three things you can do to impress and delight your customers. Read More

ShortStack CEO Jim Belosic outlines some of his favorite small business apps for email marketing, website analytics, conversion tracking and social media marketing. Read More

ave you ever been slowed down by a ridiculous number of open tabs in your browser window? We often juggle multiple tasks online, and things can get out of hand fast. The Bookmark My Tabs extension for Google Chrome lets you easily save, organize, and share your open tabs into groups you can access Read More

If you’re serious about blogging, you’ll need to have a serious arsenal of plugins. These plugins will allow you to do all the things you need to do to create a truly spectacular browsing experience on your site. Read More

SEO is constantly changing, so it's important that your website can change its strategies to adapt and remain successful. In the past Google wanted to see keyword rich anchor text as a sort of relevancy-marker, but this was too easy for spammers. Now, this is the exact opposite of what Google wants Read More

I have just one word to describe Producteev: simplicity. The solution is simple and easy-to-use. And that is its greatest asset. Task management software can become unnecessarily complicated due to multiple features and addons that may not be required by users. Producteev keeps things simple. Read More

Lead gen and B2B companies are a “one stop shop” of sorts. It’s our job to get in touch with qualified vendors within over 100 different product/service categories.

The big question here is: how do you pair a team of PPC experts to manage such a vast portfolio of B2B categories?

Well, here’s Read More

Media integration can make your real-time marketing efforts much more impactful (hello, Oreo). The key is to hit 3 benchmarks with your media integration strategy. Read More

There is a commonly held stereotype that entrepreneurs do not make good managers.

This stereotype assumes that the skills and personal traits that make someone a good entrepreneur will in some way prevent them from becoming a good manager. And it assumes that all entrepreneurs are good at start Read More

One area that is often ignored or not maximized in the effort of driving revenue is sales performance management. I sat down for an interview with Nick Stein, of Salesforce.com to discuss the opportunity and tools they provide to leverage sales performance management, and integrate it into your da Read More