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An interview with Frank Cann, who owns a small Massachusetts debt-collection agency, on how the economy has affected his business. Read More

No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint. Read More

For small businesses with limited budgets innovative marketing is a must. Here are some creative ideas to give you a little inspiration. Read More

Greats tips on how to use Twitter to connect with customers and actually help them rather then spam them. Read More

A fascinating article traces the brain chemistry behind why people make such irrational (and often times unethical) decisions when money is involved. Economists may treat money as a place holder, simply a tool to make exchange function more smoothly, but as real life and the current economic crisis indicate, money actually has a profound effec Read More

undreds of Twitter applications can be found on numerous sites that offer cool tools to help you manage the way you use Twitter. If you use Twitter for marketing your small business, I sorted thru tons of apps to bring you the most helpful. Read More

Not every entrepreneur who starts and runs an online or offline business begins with a business plan, but it definitely helps to have one. If you're seeking funding from a venture capitalist, angel investor or other source of private capital then you will definitely need a comprehensive business plan that is well thought out and shows sound busin Read More

In today's economic environment, every financial milestone is an important one. It's critical that small business owners have the right tools and know-how to properly manage their taxes year-round so they're not dealing with undue stress on the days leading up to April 15th. The right solutions can help small business owners efficiently and easily Read More

Over the last few weeks I've been looking for a low cost VoIP solution for my home office based computer consulting business. After much consideration, I finally settled on a provider that I think will fit my needs as my business grows. And the winner is— Read More

Michael Taylor, author at Slate's BizBox and owner of Cedarcrest Capital, tells a recent story about how he himself has gotten hurt by the downturn. Read More