As customers, we don't swallow the pill, so why would we dole it out from the other side? Lying might SEEM like the easiest way to solve a problem and string a customer along, but that's garbage and we know it. Here's a look at how transparency and honesty play heavily into the CS game, from first
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Why Lying is a Bad Idea, Especially to your Customers - Solvvy
Posted by DorothyAtForty under Customer ServiceFrom https://solvvy.com 2171 days ago
Time Blocking for Developers: How to Achieve Flow, Stop Being “Busy”, & Start Being Productive – 7pace Blog
Posted by DorothyAtForty under ResourcesFrom https://www.7pace.com 2195 days ago
Time blocking is not a new developer practice, but this article does a good job of explaining the methods and benefits behind the idea. And even though it's written for developers, it's a great practice for anyone who's day is task-based.
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The #1 Thing Startups Need to Sell to Enterprise Customers
Posted by DorothyAtForty under StartupsFrom https://medium.com 2229 days ago
Taking the typical product-market fit and turning it on its head to serve enterprise (dubbed the product-money fit) this article introduces a more efficient way to sell to enterprise-level customers.
Two big things here: Product and People.
Understand your customer and their needs -- how wil Read More
Two big things here: Product and People.
Understand your customer and their needs -- how wil Read More
The No-BS Guide to Crushing it in Search
Posted by DorothyAtForty under MarketingFrom http://yesoptimist.com 2278 days ago
People are always trying to sell you on how difficult SEO is in hopes that you'll outsource to an agency. But SEO is pretty cut and dry. This straight forward flowchart makes SEO easy.
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Create Superb McKinsey-Style Presentations (Colossal 10,000 Words) · SlideHeroes
Posted by DorothyAtForty under Self-DevelopmentFrom https://www.slideheroes.com 2341 days ago
Continuing education in professional development is vital to keep up your career. One major talent that is often ignored is how to give a proper presentation. Whether your writing a business report, updating your team, or developing an investor pitch, and you are not sure where to start, this 12-ch
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The Building Blocks Of Customer Experience - Solvvy
Posted by DorothyAtForty under Customer ServiceFrom http://solvvy.com 2347 days ago
Customer experience is such an integral part of any business, that it's surprising to realize how many people neglect their building blocks. This infographic lays out stats on 5 key components: perception, interaction, friction, issue resolution, and communication.
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The Small Business Guide to Using Credit Cards - CreditLoan.com®
Posted by DorothyAtForty under FinanceFrom https://www.creditloan.com 2515 days ago
Should you get a credit card for your small business? And how do you go about getting the right one for you? This guide is here to help figure all that out and how to use the card wisely once you get it to keep your small business moving forward.
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Product Demos that Sell: 14 Tips for Incredible Sales Demos
Posted by DorothyAtForty under SalesFrom https://www.propellercrm.com 2550 days ago
How do YOU demo? I couldn't believe the amount of "do nots" that show up on this list that I have personally sat through for a software demonstration. While it is important to know your product and hone your people skills, these 14 tips will help take your demo to the next level.
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How to Understand & Improve Customer Satisfaction with Net Promoter Score (NPS)
Posted by DorothyAtForty under Customer ServiceFrom https://www.propellercrm.com 2551 days ago
There's lots of different ways to measure customer satisfaction, especially as surveys are becoming more and more popular. Net Promoter Score might sound bogging, but it's actually quite easy, and this is how to do it and why it matters.
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All About Customer Acquisition Cost (CAC)
Posted by DorothyAtForty under FinanceFrom https://www.propellercrm.com 2556 days ago
The initial outlook appears easy; acquire customers, deliver a product, and BOOM! You're making money. And then you get into the overhead. It can be mind-boggling to begin calculating all the defined ways your cost can outweigh your gains. One of those very important algorithms for small businesses
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