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Constant improvements to chatbot technology allow more accurate bot interactions. As a result, chatbots have changed the customer service game. This shouldn’t surprise anyone. Consider that chatbots allow quicker response time to customer queries and faster resolutions. In fact, a HubSpot study fou Read More

The U.S. economy is driven by consumer spending, which makes up close to 70% of the Gross Domestic Product (GDP). Even though the economic indicators are solid at the moment, the slightest apprehension by a small number of consumers can dramatically change the economic outlook.
Dr. Dan Geller, a b Read More

Sabrina Tan left a comfortable tech career to start her own business in the skincare industry. Skin Inc, a customizable skincare solution, has won over 100 beauty awards and is featured in publications like VOGUE, WWD, Refinery29. Singapore-based Skin Inc is a marriage of tech and beauty, but like Read More

Most small business owners start with a vision. The vision in their mind tells them what success is. And predicts what it will be like when they get there. For most people, achieving success always involves working harder, faster, taking more risks. It also requires making more personal sacrifices. Read More

How do you cope with the information overload? Are you good at sending and receiving information? In this episode you get advice on how you can make your own information plan for yourself, your organization, or your staff.

Show notes with links to articles, blog posts, products and services:
Read More

Here is the second interview of the new segment, featuring an active BizSugar member. Please listen to my conversation with David Leonhardt of The Happy Guy Marketing.

Show notes with links to articles, blog posts, products and services:

- The Happy Guy Marketing - THGMwriters.com
- David Le Read More

Customer retention is one of the key metrics for ensuring the success of any business. Keeping more customers for longer periods, means you are doing something right.
The Small Business Administration (SBA) wants to help entrepreneurs do just that with a Twitter Chat.
Titled, “How to Attract and Read More

As of 2018, there were 30.2 million small businesses operating in the U.S. And on average Americans start around 400,000 businesses every year. But there is one group which is not doing well when it comes to starting a business, young entrepreneurs.
The number has gone down so much, The Wall Stree Read More

One of the most personal types of data is medical information. And when it comes to protecting this information, the government doesn’t give anyone wiggle room to make excuses.
Armed with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Office for Civil Rights (OCR) of Read More

If you play music at your small business, the review of ASCAP and BMI Consent Decrees by the Department of Justice Antitrust Division (DOJ) will likely have some consequences.
The DOJ is reviewing two music antitrust consent decrees which have been around since the 1940s. And with this review, the Read More