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We own businesses because we want to choose for ourselves. The majority of decisions made by a business owner every day are about NOT maximizing profits. That’s our privilege. Profitability is not the only reason we own businesses. Read More

Exit Planning is a new discipline, developed to meet the massive market need of Baby Boomers who are starting to sell their now 30+ year old businesses. Unfortunately, like any new service offering, there are a lot of people who use the term without fully understanding it. Read More

We are finally seeing software that searches for comparative information on its own. Are you ready for a program that sends you a message like “You made a change in the freight charge policy last month. Would you like to see the impact on average order size and profitability?” It’s coming. Read More

“A customer just called us for a quote. They have always done business with our competitor. We’re going to give them our best deal, and see if we can take their business.” Before you do anything, you need to first ask why they are calling you. Your best price (lowest margin) may not be called for. Read More

Under the Worker Adjustment and Retraining (WARN) act an employer of more than 100 people must give at least 60 days notice of a layoff. Yet your most critical employee, your second in command, top salesperson, or engineer, can just call one day and say they’ve gone to work for a competitor. Read More

Who decided that letting the people cast binding votes on important issues was a good idea? Would any sane business owner run his or her company that way? We misuse the term democracy to mean any type of government where the people have regular input into their representation. That’s wrong. Read More

What are the roles of a Human Resources professional in your organization? A common rule of thumb is that a company should have a dedicated HR function once it reaches 80 employees or so. Their potential responsibilities fall into three categories: acquisition, retention and strategic support. Read More

When I ask owners what makes their company different, most of the time the answer is “Our service!” “We really take care of our customers. If all your small business does is duplicate the standards of corporate giants, please don’t pretend that it is special. Read More

When it comes to “No taxation without representation,” the rallying cry of our founding fathers, few identifiable population segments are as abused as business owners. By some estimates, about 70% of the new laws governing businesses are created by government staff without legislative approval or r Read More

What will happen to the garage entrepreneurs with a great ideas that aren't based on the Internet? Is there still a place for building a better widget or a personal service in something other than the technology industry? The answer is no. Like it or not, all businesses are tech businesses. Read More