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2012 has proven to be a very busy year for social networks — and people involved in social media.

Here are some of the latest stats and facts. Read More

Festive, blinking lights are an excellent distraction from a computer screen filled with work to do, emails to send, and social media platforms to keep updated. But even with the holiday hubbub, and the suspicion you may get that nobody is reading your blog right about now, you still need to keep y Read More

I exaggerate not. I was standing on line recently doing my holiday shopping and someone asked for pink bubblegum vodka. Without batting an eye, the clerk came from behind the counter and shared with the customer that she would search the inventory and see if she had something that would suit her t Read More

As you plan for 2013, it’s time to get serious about your online marketing and do things a bit differently. What you are already doing may be working, but is there an upside to doing things differently? Here are 6 to-dos to improve your marketing in this next year. Read More

As the saying goes, ‘A picture is more effective than 1000 words’; video marketing is the watch word these days. Marketers are focusing more on video content with the advent of websites like YouTube, Vimeo and other video marketing websites. Read More

I've used Twitter for about a month and its freed up a lot of my time allowing me to focus more on writing blog posts and spend less time on social networks.

Social media is a great way to build up traffic to your blog, mostly because the results come very quick. Read More

Contact center capacity is going up as voice becomes “sexy” again driven by mobile adoption. This is both good and bad news for enterprises. It’s good news because the contact center is becoming an increasingly important channel for managing the customer experience. Being able to have a one-on-one Read More

It’s all over the street – nobody really knows what you do there at ABC Co. It’s not like your customers or potential customers are spreading bad news about you, it’s more the fact that they’re not saying anything at all. There is no buzz. Everybody knows you but for some reason that’s not translat Read More

Whether you want to run email advertisements on other people’s emails, or to get email advertising to run on your emails, there are a plethora of opportunities this holiday season. Here are a few of them. Read More