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How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. Here is a list of different KPIs your business might consider using to measure customer service. Read More

As a business you work hard to attract customers. You may even spend a lot of marketing dollars to generate valuable leads that convert into sales. So once you got them, you certainly want to keep them.

Check out this infographic for stats and ideas on the valuable opportunities good customer se Read More

Whether it's a retail counter or a digital platform- if you don't take care of your customers, someone else will.

When you're online, potential customers have millions of offers at their fingertips. Why should they choose you?

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Mobile devices have become so engrained into our daily lives that many of us fall asleep with our favorite gadgets next to our beds - or even still in our hands. With always on connectivity and mobile devices within grabbing distance, the most mundane of activities is forever altered: the morning r Read More

This systematic approach for documenting and analyzing your customers' experience could prove to be one of your most valuable customer relations tools. Read More

There are an absolute ton of articles out there on how to make your customer fall in love with you. Today, I’d like to take this one step further and talk about testimonials. - See more at: http://diymarketers.com/how-to-collect-customer-testimonials/#sthash.uyN231h8.dpuf Read More

Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing Read More

You know that your product or service isn’t just good, it’s great—and customers are starting to notice. Now, how do you get satisfied customers talking about you? Here are some other ways to receive free marketing from your happiest patrons... Read More

Today, there are few reasons to remain loyal to any business. Want success? Give your customers the reasons. Here are three steps to customer loyalty. Read More