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Show your customer appreciation this holiday season with one (or all) of these four affordable ideas. They'll love you forever and be customers for life! Read More

Customer service is absolutely crucial to your business, more than price and selection.

Customers expect you to be:
- Honest
- Courteous
- Knowledgeable
- Trustworthy
- Positive
- Appreciative

Learn how to train your staff to do this and more. Read More

Here are 11 free alternatives to deliver excellent customer support without spending a dime. Boom. Read More

“The customer is always right” is a kernel of received wisdom that has stood the test of time—and will likely remain with us for many years to come. Of course, customer service is essential to the success and viability of any service-oriented enterprise, and no manager who fails to prioritize this Read More

The holiday shopping season is coming up quickly. If you have an eCommerce business, this time of year probably accounts for a huge proportion of your profits. So now is the time to make sure your website is prepared to deliver standout customer service for the holidays. Read More

Customers rarely forget bad experiences and are twice more likely to talk about them than positive ones. In a nutshell, they are negatively biased.

So, how can a small business turn the situation around? By focusing on that bias to deliver people-centric customer service. And the first step is l Read More

Start preventing delinquent accounts today by following these six simple tricks that will make sure you get paid.
http://bit.ly/1XkkfFp Read More

Customers are so powerful when it comes to running a business. This is why making customers happy by meeting and exceeding their expectations is one thing every business owner must prioritised. Infographic below highlights the real cost of a bad customer service that doesn't do its job properly. Read More

Actually, most customers are happy to tell you what they think of your business and are just waiting to be asked. If the customer experience is not up to par, and you don’t ask—you might be too to salvage the relationship. Read More