BizSugar.com › Customer Service › How to Conduct Customer Surveys

Actually, most customers are happy to tell you what they think of your business and are just waiting to be asked. If the customer experience is not up to par, and you don’t ask—you might be too to salvage the relationship. With unhappy customers taking to online review sites and social media to share their thoughts, your reputation could already be at risk. Show you care about your customers’ opinions by conducting a customer survey. Here’s how: