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If you believe that "the Customer is Always Right," then you are likely crippling your customer service effectiveness. It's time to snap out of it and stop the madness before it's too late. Read More

Bully customers. Bully coworkers. Bully bosses. Enough is enough. Workplace bullying has become an epidemic, and since October is National Anti-Bullying Awareness month, there isn't a better time to put an end to workplace bullying than today. Here's how. Read More

Have you ever wished that all customers had a set of rules to follow before entering a store, restaurant, or any other place of business? Look no further. Read More

I see so many parallels between sports and business.As a business owner or manager, your job is to help the people on your team be successful. Read More

You can focus on what you fear or you can focus on what you love--but you can't do both. Choose wisely, because your workplace happiness depends on it. Read More

Would you believe me if I told you that the secret to success in life will be revealed to you in this blog post? You should, because it will. Read More

It is not what you say, hope, or wish – it is what you actually do on a regular basis that matters most when working towards your goals. This is congruency. Read More

One of the best ways for companies to increase employee engagement while improving their communities is through their corporate giving programs. And the most effective workplace giving happens when companies lead their staff in campaigns that have a little pizazz. Read More