If you believe that "the Customer is Always Right," then you are likely crippling your customer service effectiveness. If you and your team are interested in delivering epic customer service to ALL of your customers, then you must stop believing in this foolish phrase before it's too late.
The Customer is Always Right Must Die
Posted by CubeGuy under Customer ServiceFrom http://cubepiphany.com 4219 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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