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Many people don't plan or prepare. Even those individuals who do have a goal and a plan, often don't take action on their plan. But to get better results you must take action. Read More

Do you want to help your managers and team leaders in handling difficult members of staff? There are common problematic behaviours which occur when dealing with the difficult staff. Your managers need to know the skills to handle them correctly. Read More

Theresa May's Conservative conference speech heralded a new vision for Britain. "A truly global Britain is possible, and it is in sight." This new vision will require a radical change in thinking. Read More

"When I was 25 years of age, my mentor said to me, "As a matter of interest Jim, why is it you have not done very well, up to now?"
Excellent question!
I laid on him, my list. You know the one; The list called, "Reasons why I have not done very well". It went like this: Read More

Communication skills training involves improving many skills. One communication skill you may need to improve is the art of persuasion. Wouldn't it be great if you could persuade more people?
The best method of persuasion is..... Repetition of a simple message. Read More

It is very common and easy to dismiss the achievements of others as the result of Natural talent. What is actually nearer the truth is that these people trained themselves, over years.
The correct training will make you into whatever you want to be.
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Impression management is the art of orchestrating your personal performance so that you leave a positive impression in the minds of others.
Each time you meet with people, you leave an impression in the minds of the others. That impression you leave may be either positive or negative. Read More

The purpose of customer service training is to draw attention to how our agents speak, work, act and react in ways that will at least avoid a negative reaction, and preferably, create positive emotions in the minds of our customers. Read More

All great leaders have personal initiative. They don't wait for circumstances to be right; instead leaders create the right circumstances by taking action, on their own volition. Read More

Last week, whilst conducting a leadership and management training course, I met a manager who kept telling us how frustrating he found managing, since other people “would not do as they were told”; they kept “letting him down”, and they “didn't listen” to him. Read More