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Good customer service and what to do when you receive good customer service. How to change the world one compliment at a time. Read More

How bad customer service impacts your business and how it can impact your business. Plus a couple of real world examples. Read More

For sales people Sales 2.0 is a boon as long as they are smart about it. But if they don't manage their "social media footprint", it could impact their Reputation 2.0. Read More

Every sales professional talks about referrals being one of the most successful sales techniques, but few actually pursue them. According to Jim Cross, author of Bacon & Eggs: How to be Totally Committed to Your Sales Career, referrals should be considered a by-product of excellent customer service standards. If you’re not asking for referrals, he notes, you’re only cheating yourself. Read More

Sales Opportunity Acid Test (SOAT) – How to rank and prioritize sales pursuits so that you are focusing your efforts where they should be and not spinning your wheels on pursuits that you shouldn’t be chasing. How to create a SOAT list. Read More

Wallowing in regret for the past and anxiety for the future is the path to mediocrity in sales. The secret to true success lies in the ability to remain present, to live firmly in the now. Read More

The more you sell and the better salesman you become, the more you get to brag, the greater your reputation, the more you sell, and on it goes... Read More

Getting your clients to the Oh Sh*t Moment - Oh Sh*t, you mean... I can save money, get more, etc. Two ways to get to an Oh Sh*t moment with you clients and how to get them to open their eyes and buy. Read More

“Mañana.” It will wait until tomorrow. There are times when it is so tempting to tell yourself that, and actually believe it. But that's just not how things get done. Read More