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Documenting business requirements is one of those pieces of work that sends a cold shiver down my spine, particularly when preceded by the word "detailed". Some of the worst work on the worst projects I've ever seen has been achieved primarily due to the laser focus on creating phone book sized doc Read More

Online world is offering a chance of enhancing the prospects in the global business platform. Websites are considered to be the most important and the most efficient tools to help business organizations in gaining exposure. Read More

The last couple of weeks were quite interesting. Not very productive, but a lot of stuff happened in my personal life and also in business.

I think the unproductivity came from personal issues, had serious problems with digestion and that was sucking out a lot of energy. I think you know the fee Read More

First, let me apologize for the shamefully sensationalized headline, but I just couldn't resist. I’m often nagged by my colleagues to make my headlines more attention-grabbing, and while this one may be a little tongue-in-cheek (I am generally pretty dismissive of over-hyped headlines like this), g Read More

I'm often asked by clients what levels of improvement they can expect from my work. Clients are fascinated by pinning a percentage on each process so that they can show this to senior managers and say "We've saved 30% of the total cost of the process!"

But let's clarify a few things here... Read More

Effective online customer support is crucial to keeping customers engaged. Follow our 6 tips to improve your support and impact the success of your business. Read More

The social media landscape is evolving rapidly, and therefore, your social media marketing strategy cannot remain static. Instead, it’s important to reevaluate business goals, social media campaigns, platform results and revise your strategy at least once a year -- if not quarterly. Read More

Wouldn't it be great to build the best team possible? A team made up of people who have initiative, drive and smarts? A team filled with people who do great work and make you look good? Brad Farris shows you why you CAN'T build it -- and what's holding you back. Read More

Objections are inevitable. Responding well makes the difference. Objections are an every day occurrence in the sales world, so how do you plan on dealing with it? It's the difference between winning more deals than losing, so do it right. Read More