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Every business owner and would-be entrepreneur should check out these 28 statistics about AI in 2018 (and beyond). Read More

As a business advisor, one of the things I see most often as a drag to productivity and growth is employees who, despite their best efforts, can’t change things that they know are hurting the company. They want to grant deserving customers special concessions, or fix a broken process, but are convi Read More

In the world of digital marketing, it’s hard to ignore the fact that visual content has become a powerful tool for brands in running successful marketing campaigns. Fortunately, there are some truly magical image editing tools designed for the technically challenged, and many of them are free to us Read More

Let’s start with a simple question: what’s the #1 factor that could make or break your website’s success? Read More

This time of year, I’m typically writing articles about the importance and value of sending clients gifts. While I completely advocate doing so (and am pretty proud that I ordered my client gifts in November!), this post is about something more intangible. Read More

In the age of mass surveillance, it is nearly impossible to remain anonymous online. Here are some tips to stay anonymous online & erase online footprint. Read More

Customer Success Elements that shape the customer experience in the era of Digital Transformation.

A company’s reputation is no longer constrained to paid advertisements and word-of-mouth traffic. With limitless outlets that enable the public to voice their opinions on websites, blogs, social me Read More

West Michigan business leader from Grand Rapids Area Chamber of Commerce shares valuable lessons he's learned in helping small businesses grow and thrive. Read More

Many people seem to have the sense that ethics are spiraling downward in business, and unfortunately most startup professionals and entrepreneurs I know don’t believe they can make a difference. They don’t realize that if they don’t take an active role in the solution, they really become part of th Read More