Customer Success Elements that shape the customer experience in the era of Digital Transformation.

A company’s reputation is no longer constrained to paid advertisements and word-of-mouth traffic. With limitless outlets that enable the public to voice their opinions on websites, blogs, social media status updates, online reviews and more… customers use almost twice as many sources of information to make decisions than in the past.

What’s more? Consumers also engage with any brand a dozen more times between inspiration and purchase than they did in the past.





Comments


Log in to comment or register here.

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
Subscribe

Devan Perine @devanmarie Is Community Manager at EnMast

Businesses owners are in need of advice. But sometimes they haven't got the budget for the experience they require. … More
Editor's Picks


Share your small business tips with the community!
Post your small business video to BizSugar today!
Have you tried BizSugar's new video posting feature?
It's time to up your game with video on BizSugar!