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Being able to reach out to your customers and clients and maintain strong communication is vital for any business. Read More

As you’ll have noticed when you phone call centers, visit the bank, or deal with the government in any capacity, bureaucracy can make organizations slow and frustrating to deal with. Read More

Catching bugs at the end of a development cycle is costly, but how do you incrementally test complex distributed systems? In this article, Marcin Grzejszczak looks at an integration testing approach for communication between components. He reviews contract testing, and Spring Cloud Contract, as one Read More

What happens when you onboard a new customer or client? Do you know what tasks have to be accomplished? These might be adding them to your project management software, adding them to a CRM, providing them with instructions on how to communicate with you, sending receipts, saving receipts, generatin Read More

Read on to see why Google's onboarding process is 25% better than anyone else's, and how to apply the same principles yourself. Read More

What can you do to get in front of more prospects without spending an arm and a leg on advertising and mass media? Learn how to grow your marketing footprint using content marketing on a startup budget. Read More

Customer feedback doesn’t just come in through your site’s contact form – it’s everywhere.

You only have to search the Twitter handle of any product with more than a few hundred users to see that customers love to offer their opinion – positive and negative. It’s useful to be monitoring this and Read More

Customer feedback doesn’t just come in through your site’s contact form – it’s everywhere.

You only have to search the Twitter handle of any product with more than a few hundred users to see that customers love to offer their opinion – positive and negative. It’s useful to be monitoring this and Read More

If you’re producing unique, useful content on your business website, you want as many people in your industry seeing the content as possible. How do you do this in an automated way? We’ll show you how to post to 13 channels in 13 minutes (might be a little longer for your first one!). Read More

There are loads of techniques in the school of business process management to help you with these three concerns but in this article, we’re going to give you an introduction to process mining; a data driven way to create, understand, and optimize your processes.
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