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Is social media NOT working for your company? Have you tried to show the return on investment (ROI) and it’s still negative?

If you’ve been using social media for a while and you’re still waiting for it to deliver positive revenue, here are some tips you can employ when your social media strateg Read More
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I'm a great fan of Customer Experience Design.  Unfortunately, most of the work in customer experience design tends to be focused on web design, user Read More
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If you want your sales force to make more of the sales process, it begins with your making more of the sales process. Read More
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“Really great people make you feel that you, too, can become great.” – Mark Twain

Serve others. Always serve others. That “Golden Rule” stuff is for real! Read More
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Happy holidays! Are you feeling like the “Grinch” again? I know that it is very difficult to down size your sales force. How do you think your remaining sales team will perform? Can you say with good conscious that your sales force is making a difference? Read More
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In the aftermath of Black Friday I thought it would be a good time to talk about coupon codes and discounts in general. Here are some tips on using discounts. Read More
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I just this moment learned of the passing of Mack Hanan.  Mack passed away on November 25, in New York City. I first got to know Mack through his book, Read More
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Where some see closed doors, other see opportunities. Once you see a client who is in status quo mode, the key is to understand why, and how to leverage it. Read More
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Yes, I'm on that soapbox again.  There have been a number of research reports released, all highlighting the decline in sales performance.  CSO Insights, 2009 Read More
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I love competing and I love winning!  Watching the Super Bowl was great, two great teams who left everything on the field.  No this is not a post about what Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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