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Here are 19 Extraordinary Ways You Can Live a Better Life! Not your average piece of advice but necessary. Read on here... Read More

Documenting business requirements is one of those pieces of work that sends a cold shiver down my spine, particularly when preceded by the word "detailed". Some of the worst work on the worst projects I've ever seen has been achieved primarily due to the laser focus on creating phone book sized doc Read More

First, let me apologize for the shamefully sensationalized headline, but I just couldn't resist. I’m often nagged by my colleagues to make my headlines more attention-grabbing, and while this one may be a little tongue-in-cheek (I am generally pretty dismissive of over-hyped headlines like this), g Read More

I'm often asked by clients what levels of improvement they can expect from my work. Clients are fascinated by pinning a percentage on each process so that they can show this to senior managers and say "We've saved 30% of the total cost of the process!"

But let's clarify a few things here... Read More

Wouldn't it be great to build the best team possible? A team made up of people who have initiative, drive and smarts? A team filled with people who do great work and make you look good? Brad Farris shows you why you CAN'T build it -- and what's holding you back. Read More

It seems that workshops and breakouts really changed in years. 30 people sitting in stack chairs around U-shaped tables. Sure, we can add some technology but the basic structure is the same. Here are some new tips to make workshops more effective, memorable and fun. Read More

Improvements to customer onboarding are all the rage these days. Why so? Probably because most organisations do it so badly.

Firstly even by it's name we make the process of becoming a customer sound like something that will require herculean effort to achieve - boarding a ship with your luggage Read More

It is quite an interesting question. Which employees would you pay to leave and why? Amazon, Zappos, and Netflix are paying employees to quit. Let's take a look at why. Read More

There are many benefits of a healthy working environment, including increased productivity, happier employees, reduced absence and general wellness.
Adopting as many of the following suggestions will improve your day, that of your colleagues, and your boss will be happy due to the happier, health Read More