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The challenge, I think, is to create a service culture that doesn’t focus so hard on the “big picture” that it loses sight of the details that have the potential to live on in customers’ minds.
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It used to be that if you were a small business with an actual retail store, a natural extension of the business was an online presence. While this is still true, many retail stores are seeing online sales rise and foot traffic in the actual store decrease. If businesses want to continue serving cu Read More

There’s a new website on the social media block that’s drawing quite a bit of attention. Pinterest is an online pin board that allows users to save or “pin” images to their virtual bulletin boards. While Pinterest hasn’t hit the number of users on Facebook or Twitter, it is steadily gaining popular Read More