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We asked Micah Solomon, one of the leading customer service expert, a few questions about himself, what are the main elements of good customer service, the importance of self service and where to learn more about customer service topics. Read More

FlashPanel is a Google Apps management tool that helps administrators utilize the Google Apps for Business suite and more easily centrally manage emails, shared work spaces, and more throughout the company. Read More

TeamWox is online team collaboration software that uses advanced digital technologies for efficient management systems. Read More

Invoicera is a cloud-based program that not only lets you create invoices online, but you can customize and manage invoices, manage purchase order numbers, add contacts and inventory, and a number of other tools and features. Read More

If you have been utilizing everything that cloud computing has to offer, then you’re in need of Cloudyn and its cost saving and management solutions. Imagine how much more cloud ROI you can get when you’re saving between 40% and 67%. This software can do that and so much more. Read More

This the review of a cloud based application, Testimonial Monkey which allows you to request, collect, and share reviews and testimonials from your current and past customers. By using their simple feedback management program, you are able to ask your customers for testimonials which will then be s Read More

Customer service is one of the most important aspects of your business. Having good customer service will increase your sales by creating repeat customers and fans of your business. This article explores the seven mistakes that your customer service is probably doing. Read More

If you’re looking for a way to simplify your safety, environmental, or quality programs, then you have found the right place. This is a review of a cloud based application, Accupoint. Read More

Sharing files and collaborating go far beyond just having the right tools, but also to the attitudes of the company in regard to accepting input from employees and stakeholders. Here are the 5 tips to use file sharing applications effectively. Read More

This the review of an user friendly cloud based application for office management. This product includes many features such as scheduler, knowledge center, timer, work place, note taking and many others. It is also possible add just the needed features to the package to save money. Read More