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The following 5 tips can not only help make an economic downturn work for your small business, but can also position you well against your competition — large and small — so you can best reap the benefits when the economy rebounds. Read More

Visualizing your business plan can provide additional focus. Knowing the direction you are looking to move forward can strengthen operations leading to growth, even in this economic downturn. Read More

Taking the idea that the sum is greater than the parts, I wanted to profile one of my favorite non-partisan organizations, The ONE Campaign, to show how anyone can get involved by contributing only their voice to help eradicate global hunger and poverty. Read More

Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity. Here are five key practices (starting with the easiest) to creating an exceptional c Read More

Activity defines the person who is willing to put in time, but not willing to engage himself. Productivity defines the person who is fully engaged in what he is doing, and not just at the office, but in life. Read More

Keys to providing great customer service. Read More

Before you begin a social media campaign, here are some thoughts on creating a natural, authentic impression. Read More